Marguerite Reed-Brooke
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
37
37
years of professional experience
Work History
Customer Care Representative
PNC
07.2022 - Current
- Customer Core Care ~ remote
- Assisted customers with banking questions and issues
- Utilized strategies and techniques to ensure customers have a positive banking experience
- Introduced products and services to improve customer knowledge of current self banking tools.
Reader/Scorer
Data Recognition Corporation
02.2022 - 05.2022
- Remote Test Scorer (Temp)
- Assisted in scoring standardized tests taken by student that comply with Common Core State Standards
- Elementary through high school grades in the subjects of reading, writing, and math
- Academic Experience
- Organized
- Strong Written and Verbal Skills
- Micro, Excel, PowerPoint, Access
- Resourceful
- Time Management
- Strong Problem Solver
- Self Directed
- Motivated Listener/Learner
- Excellent Customer Service Skills
- Professional / Leadership Skills.
Sales Associate
Nordstrom
09.2019 - 02.2022
- Greeted customers and introduced them to products to fulfill their needs/desires
- Built customer relations through excellent customer service
- Provided information for product care
- Aided in keeping floor clean and maintained.
Assistant Manager
Chico's FAS
10.2018 - 09.2019
- Assisted manager with daily operations of boutique
- Greeted customers and assisted in purchase of items
- Scheduled and worked with sales associates as to proper procedures and protocols
- Maintained customer relations.
Manager/Lead
Land's End Shop in Sears
01.2018 - 01.2018
- Hired, scheduled, trained, and coached sales associates to understand procedures and protocols
- Fostered positive merchandise branding to achieve business objectives and metrics
- Provided staff with tools to provide excellent customer service via floor and kiosk sales
- Oversaw staff with tools to provide excellent customer service via floor and kiosk sales.
Sales Coordinator/Assistant Manager
Land's End Shop in Sears
01.2017 - 01.2018
- Greeted customers and assisted in purchase of items
- Scheduled and trained sales associates as to proper procedures and protocols
- Maintained customer relations from compliments to complaints
- Oversaw floor set-ups and ticketed merchandise for the selling floor.
Sales Associate
Land's End Shop in Sears
01.2014 - 01.2017
- Greeted customers and assisted them in purchase of items
- Aided customers in understanding fabrics/apparel products and fabric/apparel care
- Oversaw and maintained floor appearance through visual merchandising and housekeeping.
Adjunct Professor
Immaculata University
01.2011 - 01.2015
- Organized, prepared, and conducted introductory course to the textile industry both Family Consumer Science and Fashion Merchandising students
- Planned, organized and taught a course aimed at fashion promotion for Fashion Merchandising students
- Created, organized, and instructed a laboratory manual to acquaint students with the fibers, yarns, fabricating, and finishing techniques associated with the textile industry
- Initiated interactive activities that furthered understanding and created a positive learning environment
- Encouraged students to achieve their goals through open communication, positive feedback, and support.
Textile Faculty Laboratory Instructor/Supervisor
Philadelphia University
01.2008 - 01.2015
- Designed and prepared laboratory manual to accompany the introductory textile industry course
- Planned, and prepared, laboratory materials to acquaint students with fabric analysis techniques used in the exploration of fibers, yarns, fabricating, and finishing procedures associated with the textile industry
- Provided incentive to arouse curiosity and encourage learning through cooperative hands-on procedures
- Created a positive learning environment to encourage critical observational and communication skills
- Planned, prepared, and conducted introductory course concerning both the textile and knitting industries
- Provided current industry information to arouse curiosity, and promote critical thinking skills
- Prepared students for advancement in their fields of study
- Encouraged students to use tools to become problems solvers, careful thinkers, and clear communicators
- Prompted the achievement of goals through open communication, and positive feedback.
Adjunct Professor
Kanbar College of Design, Engineering, and Commerce
01.2002 - 01.2015
- Assistant / Customer Representative
- Eastern Electric Apparatus Repair Company, Incorporated - Newtown Square, PA
- Provided support to a small group of electrical engineers
- Utilized PowerPoint, Access, and Excel.
Adjunct Professor
The Art Institute of Philadelphia
01.2006 - 01.2011
- Planned, prepared, and conducted introductory course to the textile industry
- Designed, arranged and conducted courses in apparel construction and evaluation
- Planned, prepared and instructed lectures in fashion history and retail operations
- Provided current industry information for the fashion and textile marketing and management industries to promote continued learning both inside and outside the classroom
- Prepared students for advancement in their fields of study through use of hands-on activities
- Provided design and support assistance for the Departments of Business, Chemistry, and Communication Studies
- Assisted in delivery of quality education through faculty/student interaction, and understanding of academic processes
- Created via FrontPage, Publisher, Adobe Photoshop, Blackboard, PowerPoint, Word, Access and Excel web pages, brochures, newsletters, and displays.
Textile Design Applications Coordinator
Eikonix Corporation
01.1987 - 01.1989
- Conducted demonstrations of computer-aided design (CAD) and manufacturing systems for use in the textile print and apparel industries
- Trained both domestic and foreign designers in the use of CAD operations through hands-on training and supervision
- Utilized specific CAD features to translate system capabilities into output from scanned artwork and fabrics
- Proposed and implemented system design changes based on client input and requests
- Tested new hardware and software for both textile design and textile engraving systems.
Education
Master of Textiles in Textiles -
North Carolina State University
Raleigh, NC01.1985
Bachelor of Science -
Philadelphia College of Textiles and Science
Philadelphia, PA01.1980
Textile Design/Study Abroad -
The Scottish College of Textiles
01.1978
Skills
- Colorist
- Artist
- Creative Thinker
- Teaching Innovator
- Detail Oriented
- Team Player
- Self Directed
- Independent Thinker
- Patient
- Loyal
- Committed
- Strong Work Ethics
Awards
- Outstanding Teaching Assistant
- Outstanding Adjunct Professor Philadelphia University
- Faculty Advisor Phi Psi Textile Fraternity
- Member Phi Psi Textile Fraternity
- Who's Who in American Colleges and Universities
Timeline
Customer Care Representative
PNC
07.2022 - Current
Reader/Scorer
Data Recognition Corporation
02.2022 - 05.2022
Sales Associate
Nordstrom
09.2019 - 02.2022
Assistant Manager
Chico's FAS
10.2018 - 09.2019
Manager/Lead
Land's End Shop in Sears
01.2018 - 01.2018
Sales Coordinator/Assistant Manager
Land's End Shop in Sears
01.2017 - 01.2018
Sales Associate
Land's End Shop in Sears
01.2014 - 01.2017
Adjunct Professor
Immaculata University
01.2011 - 01.2015
Textile Faculty Laboratory Instructor/Supervisor
Philadelphia University
01.2008 - 01.2015
Adjunct Professor
The Art Institute of Philadelphia
01.2006 - 01.2011
Adjunct Professor
Kanbar College of Design, Engineering, and Commerce
01.2002 - 01.2015
Textile Design Applications Coordinator
Eikonix Corporation
01.1987 - 01.1989
Master of Textiles in Textiles -
North Carolina State University
Bachelor of Science -
Philadelphia College of Textiles and Science
Textile Design/Study Abroad -
The Scottish College of Textiles