Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARGUERITE WARE

Elkmont,Alabama

Summary

Accomplished site manager at Chenega Naswik, specializing in emergency preparedness and operational efficiency. Demonstrates exceptional leadership skills that enhance organizational performance and foster strong relationships with clients. Proven ability to achieve strategic objectives while ensuring contractual compliance and maintaining high levels of staff performance and client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ROC-H Site Manager

Chenega Naswik
01.2024 - Current
  • Company Overview: Supports the MDA Security and Emergency Management Directorate (DSS) in managing security operations services at MDA facilities located throughout the United States.
  • The mission of the Security Operations Center (SOC) is to provide the highest level of professional security operations across the MDA enterprise, supporting facilities, resources, personnel, meetings, missions, and conferences, both nationally and internationally, allowing the agency to achieve its strategic goals.
  • Supervise and manage hourly staff for compliance with contract requirements.
  • Supervises security control center operations to include access control, response, circulation enforcement, and badge administration.
  • Ensure all security personnel are properly trained and capable of conducting primary duties.
  • Provide the first response and assessment of emergency situations (Red Cross first aid, adult CPR, external defibrillator (AED) certifications).
  • Conduct security inspections, respond to alarms, incidents, and emergencies, and aid as required.
  • Verify the active VAR and security level status.
  • Access DISS to verify security clearance levels in order to allow access to secured areas in the event that VAR information has not been entered into the On-Guard system, and classified information will be discussed.
  • Create visitor badges, add accesses, and allow permissions to secured areas and IDs.
  • Notify cyber security when unauthorized electronic devices need to be assessed and granted authorization to be taken into secured areas.
  • Be familiar with DOD policies and procedures, as applicable.
  • Coordinate with the government and contractor chain of command in order to confirm VAR status for events in which badges and access will need to be created.
  • Assign correct visitor badges, and add access for scheduled events based on the provided Form 195.
  • Managed daily operations of the site, including staff and contractors.
  • Receive approved ARMs for the ROC-H facility, and add access levels in On-Guard.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Responded promptly to customer inquiries or complaints.
  • Ensured compliance with local, state, and federal regulations, preventing legal issues.
  • Managed site personnel, assigning tasks based on skill levels and project requirements.
  • Modified plans in response to delays, bad weather or construction site emergencies.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
  • Organized events at the site, such as mission badges and access levels (ARM).
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Evaluated employee performance through regular reviews and feedback sessions.
  • Ensured compliance with safety protocols, regulations and standards.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
  • Mentored new employees on safety protocols, processes and procedures.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved conflicts between staff members in a timely manner.
  • Maintained compliance by enforcing policies with access control team.
  • Address work-level complaints and issues related to service quality.
  • Facilitate contractor out-processing procedures.
  • Updated and maintained SOPs for area of responsibility.

Access Control Shift Supervisor

Chenega Infinity
09.2021 - 01.2024
  • Company Overview: Supports the MDA Security and Emergency Management Directorate (DSS) in managing security operations services at MDA facilities located throughout the United States
  • The mission of the Security Operations Center (SOC) is to provide the highest level of professional security operations across the MDA enterprise supporting facilities, resources, personnel, meetings, missions, and conferences both nationally and internationally allowing the agency to achieve its strategic goals
  • Manages and supervises hourly staff to ensure access control, visitor support, alarm response and dispatch operations are being executed in full compliance with contract requirements
  • Works in collaboration with the site operations managers, and shift supervisors to ensure all contract obligations are met
  • Supervises security control center operations to include: access control/response/circulation enforcement, and badge administration
  • Ensure all security personnel are properly trained and capable of conducting primary duties
  • Provide first response & assessment of emergency situations (Red Cross first aid, Adult CPR, external defibrillator (AED) certifications)
  • Conduct security inspections, respond to alarms, incidents and emergencies and aid as required
  • Verify active VAR and security level status
  • Access DISS to verify security clearance levels in order to allow access to secured areas in the event that VAR information has not been entered into the On-Guard system and classified information will be discussed
  • Assume primary responsibilities of the site manager when he is unavailable
  • Create visitors badges and add accesses, as well as allowing permissions to secured areas and IDs
  • Notify cyber security when unauthorized electronic devices need to be assessed and granted authorization to be taken into secured areas
  • Be familiar with DOD policies and procedures, as applicable
  • Coordinate with government and contractor chain of command in order to confirm VAR status for events in which badges and accesses will need to be created
  • Assign correct visitor badges and add access for scheduled events based on provided Form 195
  • Receive approved ARM's for the ROC-H facility and add access levels in On-Guard
  • Act in the capacity of the Site Manager in their absence, thus ensuring the continuity of policies and procedures
  • Assisted Site Manager in maintaining the quality of all operations
  • Assisted the Site Manager in ensuring that policies and procedures are understood and adhered to by access control personnel
  • Resolved working level complaints and/or issues which may arise concerning the level of service
  • Assist in the out processing of contractors in the absence of the Site Manager
  • Ensure that the SOPs (Standard Operation Procedure) for our area of responsibility is used, understood, and kept up to date
  • Supports the MDA Security and Emergency Management Directorate (DSS) in managing security operations services at MDA facilities located throughout the United States
  • The mission of the Security Operations Center (SOC) is to provide the highest level of professional security operations across the MDA enterprise supporting facilities, resources, personnel, meetings, missions, and conferences both nationally and internationally allowing the agency to achieve its strategic goals

Education

BUSINESS ADMINISTRATION -

CALHOUN COMMUNITY COLLEGE

Skills

  • Site Management Expertise
  • Contractual Compliance Management
  • Customer Interaction Oversight
  • Site Management
  • Data Interpretation
  • Mission Management Supervision
  • Clear Communication Proficiency
  • Employee Oversight
  • Data Tracking
  • Emergency Response Skills
  • Effective Problem Resolution
  • Emergency Preparedness
  • Reporting Accuracy
  • Client Inquiry Resolution
  • Problem-Solving Mindset
  • Effective Relationship Management
  • Staff Performance Review
  • Operational Efficiency
  • Conflict Management
  • Team Management
  • Strong Organizational Skills

Certification

  • Certification in Emergency Medical Dispatch and CPR
  • APCO/CALEA Certification Communications Accreditation Manager
  • DOD Mandated Controlled Unclassified Information
  • Marking Special Categories of Classified Information
  • MDA Sustainable Acquisition
  • Antiterrorism Level 1 Awareness - Year 0
  • Antiterrorism Level 1 Awareness - Year 1
  • Antiterrorism Level 1 Awareness - Year 3
  • CONUS Emergency Preparedness General Awareness
  • Cyber Awareness Challenge 2023
  • Cyber Awareness Challenge 2024
  • Records Management Awareness
  • OPSEC Awareness and MDA Master Critical Information List (CIL)
  • 101 MDA's Internal Controls Program (MICP)
  • Environmental Awareness
  • Annual Security Awareness Refresher
  • Counterintelligence Awareness and Reporting (CIAR)
  • Office of Special Whistleblower Notification
  • Marking of Classified Documents
  • Ethics for Government Employees
  • SERE 100.2 Level A SERE Education and Training in support of the CODE of Conduct
  • Cisco Jabber
  • Active Shooter Incidents/Preparedness/Response
  • Combating Trafficking in Persons (CTIP) for Acquisition and Contracting Professionals
  • Combating Trafficking in Persons (CTIP) General Awareness

Timeline

ROC-H Site Manager

Chenega Naswik
01.2024 - Current

Access Control Shift Supervisor

Chenega Infinity
09.2021 - 01.2024

BUSINESS ADMINISTRATION -

CALHOUN COMMUNITY COLLEGE

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