Marguerite M Vallee

Provided customer assistance at counter and by phone for inquiries about Excise Tax, Real Estate, and Personal Property. Pulling Deeds to be entered into the Vision System, Address changes, preparing, Personal Property Form of Lists, Abatements, (Real Estate and Personal Property). Assisting the Head Clerk in tasks.

Provided assistance to the public by answering questions, giving directions and managing Excise Tax Abatements. Pulling deeds to be entered into the Vision system. Provided prompt and accurate responses to phone queries on topics such as Real Estate, Personal Property, Excise Tax before transferring calls smoothly. Assisting the Head Clerk on all tasks.

Utilized customer service skills in a professional setting to provide excellent support and assistance. Utilized Outlook, Photo Copier, Word, and Excel to efficiently complete tasks. Demonstrated strong attention to detail by consistently delivering high-quality work.

• Provided accurate information about products and services to customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Conducted regular follow-up calls with customers after resolving their issues.
• Conducted agent code training for sister company in India
• Provided support to team members on an as-needed basis
• Reviewed all applications

Provided support in daily operations, including mail management and application processing.

• Provided accurate information about products and services to customers.
• Conducted regular follow-up calls with customers after resolving their issues.
• Scanned day-to-day work for system input
• Working together in a team environment.