Marguerite (Ritee) Dieken

• Scrum master responsibilities include leading ceremonies, capacity, prioritization, metrics, and project facilitation
• Process include Agile, Scrum, Safe, Kanban
• Manages developer, testing, business analyst resources from HR and project perspectives
• Cross functional team is located across the US and India with employees in the offices and remotely working
• Responsible for resource planning, performance appraisals, hiring, firing and all human resource needs of team
• Use Jira and Confluence tools for teamwork facilitation
• Grew team 125% in 2 years thru strong recruitment and hiring skills
• Partakes in a self-governing team who is highly effective and delivering on tasks
• Reduces production support by 20% in 2021 due to focusing on enhancements vs break fix items
• Coach resources on process for agile, testing and business process
• Foster dedicated team report to build a highly effective and empowered team that resources enjoy working on
• Manage multiple teams who work with SQL, Python, ETL, BODS, Oracle, AWS, Redshift and EC2.
• Managed multiple high-priority projects simultaneously ensuring timely delivery within budget constraints
• Improved software development processes by implementing agile methodologies and cross-functional team collaboration
• Collaborated with product management teams to develop roadmaps and align strategic initiatives for software products
• Optimized code quality and system performance through stringent testing protocols and continuous integration practices
• Transitioned legacy systems to modern technologies, enhancing overall system efficiency and user experience
• Established strong working relationships with key stakeholders, fostering a collaborative environment for successful project outcomes
• Developed effective resource allocation strategies, maximizing productivity while minimizing overhead costs
• Introduced automated testing tools to streamline quality assurance processes, improving release timelines and reducing defects
• Negotiated vendor contracts ensuring cost-effective procurement of essential resources for project completion
• Promoted a culture of continuous improvement through regular team retrospectives and proactive process enhancements
• Facilitated seamless communication between development teams across different geographical locations, promoting efficient collaboration
• Managed software development reporting for corporate reporting and business intelligence efforts
• Monitored development efforts to maintain high levels of quality control and reduce impact of unforeseen issues
• Oversaw tens of simultaneous projects, monitoring each for development milestone and quality control compliance
• Trialed and selected development technologies such as electronic data interchange (EDI) generation tools
• Inspected final products for application uptime, overall performance and ease of use
• Collaborated with senior leadership to define requirements and build projects that achieved or exceeded corporate plans
• Worked with developers to identify and remove software bugs
• Discussed issues with team members to provide resolution and apply best practices
• Led cross-functional teams of engineers, quality assurance engineers and designers in development of products and resolution of product defects
• Delivered project reports and milestone updates to supervisor
• Documented technical workflows and knowledge to educate newly hired employees
• Led sprint planning, reviews and retrospectives
• Oversaw development and implementation of improvements to support M&A work
• Communicated regularly with customers concerning data exchange and technology integration

• Use Microsoft Test Manager, TFS, Azure DevOps, ALM, UFT
• Manage 10 team members in 3 states with a mix of full time and augmented contracted staff
• Created good working relationships with many third-party vendors and staffing firms to augment staff to assist in peak time periods
• Created and implemented process to formalize test planning
• Additional hats: Scrum master to two sprint teams, Change Control process owner, Process Committee Process Owner for IT SDLC
• Create and deliver process for a strong QA methodology and team structure for company
• Work with executive leadership to report status of team, process, and quality of software
• Created metrics, team goals, and KPIs and drove the team towards their successful completion
• Responsible for performance appraisals, hiring, firing and all human resource needs of team
• Work with executive management to prioritize workload of the team
• Facilitate UAT process with business users
• Works with all levels of management including middle, senior and executive
• Responsible for resource allocation and projections and recruiting for full time and contingent staff
• Assess risk with the internal users and external business units, clients, and users of our systems
• Researched, selected, and implemented first automation testing practice successfully
• Own change management and board approval process
• Enhanced product quality by implementing rigorous testing procedures and protocols
• Reduced software defects by closely monitoring QA processes and providing timely feedback to the development team
• Improved overall efficiency of the QA department through strategic planning and resource allocation
• Maintained a high standard of product performance by conducting thorough regression testing on each release
• Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments
• Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing
• Streamlined bug reporting process, expediting resolution times for critical issues
• Developed training programs for junior QA analysts, improving their technical skills and proficiency in testing methodologies
• Ensured compliance with industry best practices by staying abreast of emerging trends in quality assurance management
• Collaborated with stakeholders to establish key performance indicators for the QA team, driving continuous improvement efforts throughout the organization
• Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences
• Established a culture of collaboration within the QA department, fostering open communication channels among team members
• Utilized automation tools to increase efficiency in repetitive tasks, allowing more time for exploratory testing and issue resolution efforts
• Oversaw vendor relationships to ensure adherence to quality standards during outsourced projects or collaborations
• Championed data-driven decision-making within the QA team, leveraging analytics tools to monitor progress and identify areas for improvement
• Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines
• Managed budgetary allocations for the QA department, optimizing resource utilization while ensuring all projects were executed within allocated budgets
• Investigated customer complaints and performed corrective actions to resolve quality issues
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards
• Collaborated with cross-functional teams to develop and implement process and system improvements
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
• Performed root cause analysis to identify and resolve quality issues and defects
• Assured consistent quality of production by implementing and enforcing automated practice systems
• Applied coaching techniques and tools to support managers and team members in improving performance
• Established and tracked quality department goals and objectives
• Determined quality department standards, practices, and procedures
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction

• Ran daily scrum teams/meetings
• Reviews desk and work instructions to assist in audit of team members
• Translates complex technical information into understandable pieces
• Follows test processes and procedures, and generation/maintenance of test documentation (cases, procedures, report) and test engineering work products/artifacts
• Created User Stories and acceptance criteria
• Works in a multi discipline environment
• Lead planning and scoring meetings
• Lead teams of 10 to 15 people
• Communicated effectively across the Test team and multi-discipline teams Desired Assisted in setting Agile/Scrum process
• Used IBM Rational DOORS
• Follows Cost Account Manager tasks
• Understands data processing of satellite mission data and satellite ground system
• Executes systems integration verification and validation (IV&V)
• Experience testing on Linux
• Defines & tracks milestones with team
• Participant in Change Control Board
• Functions as Test Director on formal qualification event with witnesses including customer.

• Supervised/Managed a team of thirteen lead and QA PMs on shore (local and remote) and thirty-two offshore testers (mix of FTE & contractors)
• Researched, selected, implemented, and manage an automated tool test team
• Monitor SLDC trends to adjust QC process
• Manage multiple products (Mainframe, Web, PC applications, proprietary hardware, etc.) from design, planning and build phases
• Responsible for resource allocation and timeline estimation
• Created KPIs and drove the team towards their successful completion
• Development training for new team members on all products
• Managed on shore teams of 1-25 people and offshore teams of 2-35 (both automation and manual testers)
• Responsible to maintain service level based on metrics and staffing
• Designed and Implemented test life cycle process for onshore and offshore team
• Plan, maintain, and allocate budget
• Developed project plans (WBS) for all resources and projects that were in progress
• Developed and presented metrics to monitor the success of the QA team and projects
• Ability to manage through difficult employee situations to resolution
• QC Admin, IQN, Clarity, ITIL, HPSM plus more tools
• Excellent communication skills with both IT and Business personnel
• Practiced experience in Agile, Waterfall, RUP, RAD testing methodologies
• IQN tool experience and recruiting
• Ran large programs from a project management perspective to create quality for the company (including planning, project management, manual testing, automated testing, performance/load)
• Coach and mentor employees on new process and team success factors
• TMap trained implemented training for QA staff
• Risk based program was implemented and lead to improve focus on proper parts of our tasks
• Participated in OFAC, Sox and other compliance analysis
• Lead the largest projects for government updates for Dodd Frank, KYC (know your customer), PCI, Sox and Southwest Border required updates
• Program managed the largest and highest profile project within the company
• Presented testing results to business unit, auditors and other people involved to sign off on project
• Interacted and partnered with state officials on all compliance required changes on status, requirements, and completion
• Collaborated with business team to complete UAT.

User Acceptance Manager:

• Developed and owned testing timeline estimation
• Owned accurately finding and reporting all software problems
• Worked with off site development teams and Systems QA teams to maintain successful testing outcomes
• Performed testing on a DOS & Windows PC application on the front end
• Tested Tandem, Unisys, and AS400 host in conjunction with the PC applications
• Concentrate on hardware testing with the PC applications
• Developed and maintain a process and relationship for guarantying the quality of our hardware that is developed using a deployment vendor
• Manual Tester responsibilities: Understanding of the entire life cycle of software
• Coordinated and executed manual testing activities on a web site that served 12,000 agents
• Provided process and methodology oversight to ensure product release meets quality standards with and without automation
• Isolated, reproduced & accurately reported on software problems
• Identified areas for testing performance and quality improvement
• Guided & trained testers on testing standards and processes, software, and mainframe applications
• Produced test matrices and plans for all testers from business requirement documents
• Automation Analyst (Regression and Performance testing) responsibilities: Owned development and deployment of automated regression testing tools in effort to test with speed, accuracy, and thoroughness
• Led the analysis, design, implementation of automated solutions to support existing or new applications- including mainframe systems, disks & web base applications
• Oversaw Software suite to make sure equipment is comparable to software needs
• Created on-line documentation for instructions and reference as a foundation for training of automated regression and performance testing
• Implemented a team methodology for performance testing a web-based application with a mainframe back end
• Managed and scheduled all performance testing activities to be able to support the growth of over a million transactions
• Governed all performance, load, and stress testing
• Helped identify bottlenecks and/or improvements within the system's infrastructure
• Additional responsibilities: Project Management principles/skills
• Worked with business owners to create and document business requirements
• Deployed/trained changes/enhancements to our internal staff and external agents.
• Test lead responsibilities of resource allocation, test planning, communication with business and IT leadership.

Quality Assurance Tester:

• Developed testing cases, and plans for all of the Money Transfer PC applications
• Maintain a defect list of enhancements that need to be developed
• Understands PC based application implementation procedures
• High level understanding of Windows Operating Systems
• Experience with testing Relational Databases as they apply to software applications
• Designed & implemented multiple automated solutions to support a mainframe system, disks & web base applications
• Isolated, reproduced & accurately reported on defects
• Created and produce automated test summary reports
• Owned communication to vendors and manual testers.
• Maintains, develop, and publish test plan, test scripts, and defects based on business requirements and technical documents
• Execute Test plan, test cases, and other testing functions as needed
• Designed & implemented multiple automated solutions to support a mainframe system, disks & web base applications
• Isolated, reproduced & accurately reported on defects
• Created and produce automated test summary reports
• Owned communication to vendors and manual testers.