Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Margy Angelini

Bremerton

Summary

Dynamic claims professional with extensive experience at Geico, excelling in claims processing and investigation. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in negotiating settlements and managing complex cases, consistently achieving timely resolutions while fostering trust and collaboration with clients and colleagues.

Overview

13
13
years of professional experience

Work History

PIP Examiner II

Geico
Renton
06.2024 - Current
  • Maintained accurate files containing all relevant documents pertaining to each claim.
  • Monitored progress throughout the life cycle of each claim ensuring timely resolution.
  • Evaluated eligibility for benefits based on analysis of case facts and application of applicable laws.
  • Compiled evidence from various sources such as medical records, employment histories, and legal documents.
  • Investigated inconsistencies in documentation or reports obtained from third parties.
  • Settled pre-litigation cases and suits in a timely and efficient manner.
  • Built trusting and caring relationships with my customers.
  • b

Claims Specialist II

GEICO, Government Employees Insurance
Renton
06.2022 - 06.2024
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Customer Service Representative

Aaa
08.2019 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.


Department Manager

McDonald's
06.2012 - 08.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Education

High School Diploma -

Satori Education Center
Renton, WA
06.2006

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Coverage assessments
  • Policy interpretation
  • Accident investigations
  • Attention to detail
  • Organizing and prioritizing work
  • Customer service
  • Documentation skills
  • Teamwork and collaboration
  • Efficient handling of litigation cases
  • Maintaining a clean and well-managed diary

Accomplishments

Ace Award Winner 2023

References

References available upon request.

Timeline

PIP Examiner II

Geico
06.2024 - Current

Claims Specialist II

GEICO, Government Employees Insurance
06.2022 - 06.2024

Customer Service Representative

Aaa
08.2019 - 06.2022

Department Manager

McDonald's
06.2012 - 08.2019

High School Diploma -

Satori Education Center

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