Marhalee Volz
Summary
Forward-thinking Small Business Owner with extensive knowledge of healthcare, health insurance, and retail markets as well as companies dealing with government oversight and regulation. Known for making profitable decisions and increasing revenues through streamlining processes. Trained in small business, departmental, and medical management with understanding of small business, profit/loss, COG, healthcare, health insurance, etc. Proven leader in prosthetic fabrication and patient fitting, achieving enhanced operational performance. Expertise in clinical documentation and performance evaluation drives patient satisfaction and operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner
Stepping Stones Women's Center, LLC
Mechanicsville, VA
05.2005 - Current
- Assessed, optimized and elevated operations to target current and expected demands.
- Led startup and opening of healthcare business and provided business development, creation of operational procedures and workflow planning.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Managed healthcare business, cultivating positive and inviting atmosphere for employees and patients.
- Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
- Secured contract with insurance carriers to supply all materials and services at competitive prices.
- Negotiated with insurance carriers to gain optimal pricing on all products resulting in 10% increase in profit margin.
- Obtained facility accreditation with American Board of Certification of Orthotics and Prosthetics.
- Maintained facility accreditation by executing and ensuring the required standards for Durable Medical Equipment providers as set forth by the Center for Medical Services.
- Managed over 7000 customer inquiries per year by answering questions on available stock and product performance.
- Monitored individual team member performance results and engaged in timely coaching sessions.
- Presented products at events and tradeshows to increase brand awareness.
- Created website and social media sites to develop website and create online presence.
- Implemented site safety programs in accordance with CMS requirements and applicable regulations.
- Assessed business systems and processes, identifying areas for improvement to support future growth.
- Set, updated and enforced policies to maintain consistency and quality at all levels.
- Decreased expenses by effectively re-negotiating leasing terms for medical space and retail space locations.
- Developed business and marketing plans and prepared monthly financial reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Promoted branding initiatives, developing effective marketing and sales strategies to meet new business development goals.
- Monitored contractor adherence to quality standards and plan requirements.
- Actively promoted store offerings through digital and print advertisements to attract new customers.
- Identified client business and operational needs and introduced services to provide solutions.
- Supervised performance of an average of 7 workers at a time, with goals of improving productivity, efficiency and cost savings.
- Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Leveraged trends in customer industries to shape value-added solutions and approaches.
Mastectomy Fitter
B. A. Knott Prosthetics, Inc.
Richmond, VA
08.2003 - 07.2005
- Optimized equipment by fitting, testing and adjusting devices on each patient.
- Evaluated and interviewed approximately 5 patients per day, determined needs and developed proactive treatment plans.
- Educated patients on proper care and maintenance of devices to obtain maximum life for each piece of equipment.
- Achieved optimal device fits by evaluating patient surgical results to properly size devices for individual stature.
- Provided ongoing care to more than 1000 patients, including evaluating and modifying devices for optimal fit and function.
- Completed accurate measurements of each patient in order to design and fit correct medical devices.
- Successfully led key projects which resulted in increase in # of patients served and increased patient satisfaction.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review monthly.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Effectively controlled the release of proprietary and confidential HIPAA information for general patient lists.
Information Coordinator
R J Reynolds Tobacco
Richmond, VA
01.1995 - 09.2003
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to Division Manager.
- Entered information into computer databases using Sales Information Software (RJR System) with zero errors over 8 years.
- Implemented practical file system, which promoted smooth data gathering and presentation creation.
- Compiled and prepared all documentation, including orders, approval of payment for quarterly retailer contract compliance forms, fleet management, and contract approval notices within tight deadlines to meet Sales Managers' specific needs.
- Led the National Standardization Team members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Prepared departmental contracts for managerial approval.
- Conducted analysis to address contract compliance which led to positive retail presence of company product..
Education
Some College (No Degree) - Psychology/Accounting
Virginia Commonwealth University
Mastectomy Fitter
Continued Education Units
Skills
- Prosthetic fitting & fabrication
- Research leadership
- Successfully maintained ABCOP accreditation
- Planning and development
- Clinical documentation
- Corporate policies and procedures
- Behavior modification
- Event coordination
- Strategic planning
- Progress monitoring
- Accounting and bookkeeping
- Math and computer skills
- Patient needs assessments
- Advertising strategies
- Inventory oversight
- Communications
- Troubleshooting and diagnostics
- Community outreach
- Performance evaluation
- Mentoring and training
- Progress evaluations
- Direct patient care
- Database administration
- Merchandising
- Multi-line phone systems
- Customer needs assessment
- Display setup
- Medical records management
- Conflict and dispute resolution
- Policy updates
- Inventory coordination
- Trend assessment
- Billing and coding
- Information security
Accomplishments
Created a non-profit 501(c), Stepping Stones Outreach Foundation, which provides the breast cancer community with breast prosthetics and wigs at no cost for un-insured, under insured, and/or indigent patients.
Active volunteer for Susan G. Komen, Virginia Breast Cancer Foundation, and The Sisters Network.
I was chosen to participate with the VBCF in addressing the Virginia General Assembly on healthcare issues and budgeting 2019.
Active member of the Hanover Chamber of Commerce.
Certification
ABCOP Accredited Mastectomy Facility beginning 2005.
Accredited & Certified Mastectomy FItter with the American Board of Certification for Orthotics and Prosthetics beginning 2005.
Timeline
Owner
Stepping Stones Women's Center, LLC
05.2005 - Current
Mastectomy Fitter
B. A. Knott Prosthetics, Inc.
08.2003 - 07.2005
Information Coordinator
R J Reynolds Tobacco
01.1995 - 09.2003
Some College (No Degree) - Psychology/Accounting
Virginia Commonwealth University
Mastectomy Fitter
Continued Education Units