Marharyta Cherepanova
Westfield,MA
Summary
As a results-driven professional, I leveraged my expertise as an ASAP Coordinator at International Health Solutions to consistently deliver exceptional results, driving user satisfaction and ensuring successful system audits through meticulous documentation and protocol adherence. Building on my experience as a CSR Representative, I developed strong problem-solving and active listening skills, which enabled me to boost customer satisfaction and operational efficiency. With a proven track record of prioritizing multiple tasks with ease, I excel at managing competing demands while maintaining a positive attitude. I am eager to leverage my skills and enthusiasm to secure an entry-level HR Representative role, where I can contribute to the success of the team and help achieve company goals.
Overview
2
2
years of professional experience
Work History
ASAP Coordinator
International Health Solutions
03.2023 - Current
- Maintained high levels of user satisfaction through consistent communication and prompt resolution of concerns related to the use of ASAP systems.
- Contributed to successful system audits by maintaining accurate documentation and adhering to established protocols in the use of ASAP applications.
CSR Representative
Atlantic Aviation
12.2022 - 03.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
High School Diploma -
Westfield High School
Westfield, MA06.2021
Skills
- Time Management
- Quick Learner
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Active Listening
- Task Prioritization
Hobbies
- In my free time, I enjoy hiking and exploring the great outdoors. I find that being in nature helps me clear my mind and recharge.
- I'm also an avid reader and enjoy getting lost in a good book.
- I appreciate the art of home design and enjoy decorating my own space to create a cozy and inviting atmosphere.
Languages
Ukrainian
Full Professional
Russian
Full Professional
Timeline
ASAP Coordinator
International Health Solutions
03.2023 - Current
CSR Representative
Atlantic Aviation
12.2022 - 03.2023
High School Diploma -
Westfield High School
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