Marhonda Evans
Ashburn,VA
Summary
Highly-motivated professional individual with over 10 years of entrepreneurial and management experience. Skilled in leading teams to deliver high- quality work on time and within budget. While maintaining professional and loyal relationships with clients and staff. Dedicated to providing innovative solutions and exceeding customer expectations. Eager and ready to leverage expertise to establish and grow a successful electric company. Have a desire to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. I have mastered working independently as a leader and as a collaborative team member. Experienced leader with demonstrated strategic planning, problem-solving and team-building abilities. Knowledgeable about financial administration, regulatory compliance and recordkeeping. With my expertise in customer service, making people first priority and empathizing with needs ready to create smiling faces across the world.
Overview
8
8
years of professional experience
Work History
Adminitrative Assistant
ERT ELECTRICAL SERVICES LLC
Herndon , Virginia
2022.12 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Provided secretarial and office management support while building cooperative working relationships.
Front Office Clerk
Vital pharmaceutical
Fort Worth , TX
2021.08 - 2022.12
- Provided excellent customer service to ensure customer satisfaction.
- Greeted customers and answered inquiries in a professional manner.
- Verified customer information by collecting and inputting data into the computer system.
- Scheduled appointments for clients and customers with appropriate staff members.
- Maintained filing systems and retrieved documents upon request from staff members.
- Monitored visitor access logs and tracked visitors entering and exiting premises.
- Managed office supplies inventory, ordered new materials as needed.
- Assisted other administrative personnel with overflow work including word processing, data entry.
Shipping and Receiving Clerk
Agilent Technolgies
Memphis , TN
2018.01 - 2021.06
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Ensured that all customer orders were processed correctly and shipped on time.
- Maintained detailed records of shipments including weight, cost, method of shipment.
- Updated relevant databases with information concerning orders received or shipped out each day.
Customer Service Representative
Advance Services, Inc.
Memphis , TN
2015.12 - 2018.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Memphis City Schools
Memphis, TN2009-05
Skills
- Customer Service
- Data Entry
- Scheduling
- Contract Preparation
- Assignment Delegation
- Documentation and Recordkeeping
- Event Coordination
- Safety and compliance
- Safe Operating Procedures
- Decision-Making
- Team Collaboration
- Customer Relations
- Project Management
- Budget Administration
- Safety Management
- Crew oversight
Timeline
Adminitrative Assistant
ERT ELECTRICAL SERVICES LLC
2022.12 - Current
Front Office Clerk
Vital pharmaceutical
2021.08 - 2022.12
Shipping and Receiving Clerk
Agilent Technolgies
2018.01 - 2021.06
Customer Service Representative
Advance Services, Inc.
2015.12 - 2018.01
High School Diploma -
Memphis City Schools
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