Mari Alexander
Lufkin,TX
Summary
Seasoned fluent bilingual (English/Spanish) Operations Manager and talented leader with over 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager/HR Director
Lemon Seed Marketing
07.2021 - 07.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
- Developed and maintained annual budgets for all departments.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Health Care Operations Manager
Premier Pediatric
06.2018 - 01.2021
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Enhanced customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Performed HR duties and responsibilities.
- Managed a remote staff of therapists ensuring that their safety and care as well as the clients were top priority.
- Created and implemented procedures that resulted in having 0 demerits at every annual review conducted by the state of Texas.
- Oversaw day-to-day business operations by fostering deep professional relationships with the employees and the clients parents/families.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Program Manager
Coastal Child Nutrition Services
11.2013 - 01.2018
- Strengthened client relationships by consistently delivering outstanding service and support.
- Maximized revenue growth with strategic account management techniques.
- Managed a diverse portfolio of clients across various sectors, adapting seamlessly to their individual requirements and expectations.
- Demonstrated excellence in attention to detail and successfully managed multiple priorities with critical focus on accuracy and efficiency.
- Managed 30 clients and ensured that their participation with the food program was within compliance with the State of Texas.
- Ensured that all documentation was accurate to allow for maximum monetary monthly return from the State of Texas to each of my clients.
Education
Accounting And Business Management
Angelina College
Lufkin, TXSkills
- Business Development & Contract Management
- Program Administration
- Business Planning & Operations Management
- Performance Reporting & Process Improvement
- HR Functions
- Policies and Procedures Implementation
- Health and Safety Compliance
- Organizational Management
- Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager/HR Director
Lemon Seed Marketing
07.2021 - 07.2023
Health Care Operations Manager
Premier Pediatric
06.2018 - 01.2021
Program Manager
Coastal Child Nutrition Services
11.2013 - 01.2018
Accounting And Business Management
Angelina College
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