Mari Banks
Lauderhill,FL
Summary
To obtain a challenging position, utilizing the abilities to develop through my experience and education, with the opportunity for professional growth based on performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level BHT position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Tech Support
Tag
09.2008 - 06.2012
- Trouble shoot for customers with computer problems
- Set up customers with repair tickets for their phones.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medicare Rep
Premier Group
01.2008 - 08.2008
- Called customers with respiratory illness that were on Medicare
- Going over their prescription form the doctor
- Sign customers up for respiratory supplies and verified insurance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Collections/Skip Traccer
Flamingo Fin Corp
02.2001 - 08.2003
- Skipping account
- Insurance claims
- Collecting on car loans
- Settled Accounts.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Liberal Arts And General Studies
Broward College
Fort Lauderdale, FL12.2019
Bachelor of Arts - Criminal /Justice/ Minor/ Social Work
Florida Atlantic University
Boca Raton, FL12.2019
Skills
- Windows Platform: 98,NT,2000 & XP
- Microsoft Outlook Applications
Timeline
Tech Support
Tag
09.2008 - 06.2012
Medicare Rep
Premier Group
01.2008 - 08.2008
Collections/Skip Traccer
Flamingo Fin Corp
02.2001 - 08.2003
Associate of Arts - Liberal Arts And General Studies
Broward College
Bachelor of Arts - Criminal /Justice/ Minor/ Social Work
Florida Atlantic University