MARI BRADEN
Hood River,OR
Summary
Dynamic Retail Sales Associate with over 8 years of experience in customer engagement and team training. Known for strong communication and problem-solving skills, consistently enhancing customer loyalty and driving sales growth.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Tum A Lum Lumber
08.2018 - Current
- Assisted customers with product selection and provided expert advice on materials and tools.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Trained new employees on product knowledge and customer service best practices to improve team performance.
- Monitored inventory levels, conducted stock checks, and coordinated reorders to maintain optimal product availability.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment and customer loyalty.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Retail Sales Associate
Home Depot
06.2013 - 08.2018
- Collaborated with management to implement promotional strategies that increased foot traffic and sales volume.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Hood River Valley High School
Hood River, ORSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Phone etiquette
- Time management
- Customer engagement
- Relationship building
- Calm demeanor
- Strong communication and interpersonal skills
- Excellent written and verbal communication
Timeline
Retail Sales Associate
Tum A Lum Lumber
08.2018 - Current
Retail Sales Associate
Home Depot
06.2013 - 08.2018
GED -
Hood River Valley High School