Mari Briggs
Manager
Waterford,MI
Summary
Accomplished executive with progressive background and decisive leadership style, providing solutions to achieve company objectives. Offers strategic planning abilities, background in information technology and risk management and a forward-thinking mindset. Ready for challenges and focused on meeting future demands. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent trainer and mentor, skilled to equip employees to independently handle daily functions and meet customer needs.
Overview
25
25
years of professional experience
Work History
Practice Administrator
Affiliated Eye Surgeons
Madison Heights, MI
09.2021 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with practice physicians/owners on business decisions.
- Evaluated and executed new EMR system. (The current system was breached week before start date.)
- Developed protocols and processes for electronic health record risk management and compliance related to cyber security threats.
- Implemented cyber security procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enforced compliance with government regulations and company policies, complying with all HIPPA, CDC (Covid) and OSHA guidelines.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Worked with Physician Alliance accreditation body to discover areas of need and promptly implemented improvements.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared and recommended long-range plans for development of department personnel.
- Administrator and contact for contract negotiations with Medicare, Medicaid and all insurance vendors.
- Prepared and processed forms for government healthcare programs.
- Entered procedure codes and diagnosis codes into medical billing software.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Business Manager
Golling Chrysler Dodge Jeep Ram
Bloomfield Hills, MI
12.2018 - 08.2021
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- During Covid shutdown period, individually process 198 units.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Promoted available products and services to customers during service, account management and order calls.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Oversaw planning, application development, verification and risks involved in software projects and regulatory security threats.
Finance Manager
Suburban Infiniti of Novi
Novi, MI
01.2017 - 12.2018
- Utilized reports, analyzed information and monitored trends to identify opportunities.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Created and led sales promotions and strategies to boost profits buy increasing PVR over $100, generating $122000 in annual revenue.
Business Manager and Compliance Officer
Art Moehn Auto Group
Jackson, MI
03.2012 - 12.2016
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management.
- Reviewed contracts for compliance and privacy-related issues.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Increased monthly gross sales from $850 to $1200 and exceeded goals for sales, revenue and profit margins.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Certified Paraoptometric Technician
Gregory Optical
Jackson, Michigan
08.2010 - 02.2012
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Identified issues during preliminary exam and addressed concerns with physician.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary distance.
- Assisted clinic with setup and programming new EHR system.
Operations Manager
The Newberrie Group
Jackson, Michigan
10.1994 - 02.2008
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Secured financing and insurance products to clients. Providing them with thorough explanation of aftermarket products and extended warranties and complete explanation of manufacturer and dealership service procedures and policies.
- Trained and provided sales team with information on finance programs and benefits of extended service programs.
- Established relationships with new lending institutions and maintained good working relationships with lenders to secure competitive interest rates and financing programs.
- Filed all financial and licensing requirements.
- Operations management, including on-site construction coordination and supervision of employees and subcontractors.
- Planned, developed and scheduled marketing campaigns and special promotions.
- Coordinated community development and construction of more than 80 units.
- Devised processes to boost long-term business success and increase profit levels
Education
Business Administration
Hillsdale College
Hillsdale, MIMedical Assistant
Baker College
Jackson, MISkills
Budgeting and forecasting
Staff Management
Operations management
Business administration
Training and mentoring
Profit improvements
Federal and state regulations
IT Management and delivery
Policy and procedure modification
Contract Management
Compliance Oversight
Finance Management
Sales background
Timeline
Practice Administrator
Affiliated Eye Surgeons
09.2021 - Current
Business Manager
Golling Chrysler Dodge Jeep Ram
12.2018 - 08.2021
Finance Manager
Suburban Infiniti of Novi
01.2017 - 12.2018
Business Manager and Compliance Officer
Art Moehn Auto Group
03.2012 - 12.2016
Certified Paraoptometric Technician
Gregory Optical
08.2010 - 02.2012
Operations Manager
The Newberrie Group
10.1994 - 02.2008
Business Administration
Hillsdale College
Medical Assistant
Baker College