Mary Briscoe-Fuentes
Cincinnati
Summary
Experienced bilingual professional with over 12 years in Training, Billing, Financial Services, Logistics Coordination and Collections. Demonstrated ability to work in fast paced environments by implementing strong multitasking skills all while also meeting company goals and client satisfaction. Detail orientated and trustworthy of working with highly confidential client information. Looking for a position within a company that will provide opportunity for professional career growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Coordinator (Health Carousel)
Insight Global Contractor
01.2023 - Current
- Update internal databases with candidate information to maintain concise, clear records.
- Facilitate weekly status reports and project documentation.
- Facilitate seamless recruitment and placement of nurses and lab technicians.
- Meticulously vet applicants applications and work histories to ensure alignment with clients specific position requirements.
- Responsible for creating confirmation documents for candidates offered positions, ensuring documents are signed and delivered to clients.
Enrollment Coach
Ruffalo Noel Levitz, LLC - Remote
12.2021 - Current
- Personal coach to prospective and returning students and assist in selecting a degree, complete enrollment process and make smooth transition into classroom.
- Assist students in making informed decisions by providing information on ethical, timely, accurate and comprehensive enrollment options and program information.
- Monitor and manage student database, student documents and associated reports.
Bilingual Collections Lead/Trainer
TEMPOE
10.2016 - 12.2021
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Assisted customers with reviewing lease agreements and terms.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Logistics Account Executive
Total Quality Logistics
03.2016 - 10.2016
- Locate carriers for available freight and negotiate rates.
- Generate and deliver carrier rate confirmations.
- Maintain up to date and accurate freight load information into system.
- Confirm Pickup/Delivery information and freight load details.
- Make prospecting sales calls to suppliers in need of carriers for freight.
- Ensure necessary information is submitted to accounting department once freight loads are delivered.
- Serve as liaison between suppliers, carriers and receivers.
Bilingual Loan Collections Manager
SNAAC
06.2014 - 03.2016
- Processed payments and contracts on accounts.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors through whitepages, First Search (Equifax), and Accurint.
- Negotiated to collect balance in full.
- Handled calls for Spanish speaking customers throughout Company.
- Trained new hired associates and involved with department refresher training.
Bilingual Collections Agent
Vantiv
08.2012 - 06.2014
- Contact customers via dialer automated system and manual dialing to resolve delinquent accounts
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, and met monthly goals.
- Monitor dialer system and assist with escalated calls throughout the day.
Education
Business Administration
Thomas More College
Crestview Hills, KYSkills
- Fluent in reading, writing and speaking Spanish
- Ohio Public Notary
- Finance
- New hire training
- Collections
- Customer Service
- Call center experience
- Enrollment
- Admissions
- Banking laws and FDCPA compliance and regulations training
- Trustworthy of working with highly confidential client information
- Detail oriented
- Skip Tracing
- Account monitoring and payment processing
- Account Coordination
- Contact Management Systems
Certification
Ohio Notary Public -
Commission Number 2022-RE851076
Timeline
Account Coordinator (Health Carousel)
Insight Global Contractor
01.2023 - Current
Enrollment Coach
Ruffalo Noel Levitz, LLC - Remote
12.2021 - Current
Bilingual Collections Lead/Trainer
TEMPOE
10.2016 - 12.2021
Logistics Account Executive
Total Quality Logistics
03.2016 - 10.2016
Bilingual Loan Collections Manager
SNAAC
06.2014 - 03.2016
Bilingual Collections Agent
Vantiv
08.2012 - 06.2014
Business Administration
Thomas More College
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