Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mari Chiodo

Toms River,New Jersey

Summary

Dynamic Front End Customer Service Manager at Stop & Shop, recognized for enhancing customer satisfaction through effective issue resolution and staff training. Proven ability in accurate money handling and fostering team collaboration, leading to improved employee morale and operational efficiency. Committed to delivering exceptional service and optimizing the customer experience.

Overview

2024
2024
years of professional experience

Work History

Front End Customer Service Manager/Online Shopping

Stop & Shop
10.1979 - 07.2023
  • Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
  • Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
  • Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
  • Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
  • Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
  • Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.

  • M

Education

No Degree - Zoology

Rutgers University
Newark NJ

Skills

  • Customer satisfaction
  • Staff training and development
  • Delegation and supervision
  • Brand representation
  • Accurate money handling
  • Multitasking Abilities
  • Attention to detail

Interests

  • Interior Design
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Mindfulness Practices
  • Enjoy participating in a variety of activities for overall physical and mental well-being

Timeline

Front End Customer Service Manager/Online Shopping

Stop & Shop
10.1979 - 07.2023

No Degree - Zoology

Rutgers University

Similar Profiles

CREATE PROFILE