Summary
Overview
Work History
Education
Skills
Languages
Timeline
Baking, Home Decor Renovating
Baking, Home Decor Renovating
Mari Duran

Mari Duran

Nampa,ID

Summary

Detail- oriented with extensive experience, customer service is my top priority dedicated, critical thinker who addresses customer support issues quickly and who constantly exceeds performance standards. I am reliable and driven, attention to detail, and hard worker. Seeking an opportunity to grow.

Overview

17
17
years of professional experience

Work History

Bilingual Help Desk Analyst

Nampa School District
Nampa, ID
12.2021 - Current
  • Monitor, answer, and reopens to requests made to Help Desk School District information Services Help Desk, via self-service, telephone email and voicemail
  • Assist Spanish speaking users and families with technical issues and translate documents to Spanish as needed
  • Provide timely and quality customer follow up
  • Responsible for checking initial trends in Help Desk ticket escalation process
  • Assume role as highest possible first call resolution for customers
  • Maintain Service Aide Help System to Help monitor tickets and move to correct queues for faster resolution
  • Work in different systems to help troubleshoot and facilitate work orders
  • Monitor Microsoft 365 Security and Compliance Dashboard and report any issues
  • Assist customers using Mobile Device Manager, Apple devices and HP, Dell devices
  • Work with Inventory Tracking software
  • Check with Microsoft System Center Configuration Manager for more information on work orders
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Demonstrated respect, friendliness and willingness to help wherever needed

Human Resources Assistant

Nampa School District
Nampa, ID
06.2016 - 11.2021
  • Act as first point of contact for Human Resources department
  • Organize and facilitate new hire orientations
  • Ensure all new hire paperwork, employee data entries, and files are complete and accurate
  • Responsible for taking, processing, and documenting new hire fingerprints
  • Coordinate assignment of emails, badges, and trainings for new hires
  • Responsible for completing copy requests and various verification forms for employees
  • Communicate and coordinate primarily with Human Resources and Technology departments
  • Work closely with all members of Human Resources to complete department projects
  • Responsible with File Audits
  • Filed paperwork, sorted and delivered mail and maintained office organization
  • Organized new employee orientation schedules for new hires
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations

Receptionist

Nampa School District
Nampa, ID
01.2015 - 06.2016
  • Served as first point of contact for patrons of Nampa School District
  • Assisted public at district office, providing initial information and directions to resources
  • Answered phones, screened calls, transferred calls, and took messages as appropriate
  • Sorted and distributed district and U.S
  • Mail accurately and efficiently
  • Distributed correspondences such as e-mails, facsimiles, memos, and other bulletins to office staff
  • Worked with all departments within District Office in positive and collaborative manner
  • Was responsible for setup of conference rooms and coordination with technology if required
  • Assisted with various tasks in Human Resources such as filing, maintenance of website, new hire orientation, working in applicant tracking software, and completing employment verifications.
  • Managed multiple tasks and met time-sensitive deadlines
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Troubleshot copy machines and printers and scheduled service as needed
  • Resolved customer problems and complaints

Medication Management and File Clerk

Pioneer Health Resources
Nampa, ID
02.2013 - 01.2015
  • Managed weekly billing
  • Conducted reception and office scheduling
  • Ensured all items were filed promptly and accurately
  • Maintained list of active clients and clients that need to be closed
  • Ensured all active client were attending their appointments
  • Restocked file room with copies and packages
  • Made client charts and requested and tracked labs
  • Maintained client confidentiality as per HIPAA regulations
  • Conducted medication management scheduling, check ins /outs, and prescription communications
  • Tracked med management diagnostic for timeliness and compliance
  • Monitored medication management no-show policy
  • Ensured NP had lab results before client next visit and that received them for review

Customer Service Representative

Labor Ready
Nampa, ID
06.2010 - 01.2012
  • Assisted customers with work orders
  • Received applications daily
  • Answered phones, sent faxes, and scanned documents
  • Sent workers for work
  • Did daily work, daily pay
  • Traveled on field to do sales for labor ready

Receptionist

Warren Roofing
Nampa, ID
05.2006 - 12.2009
  • Greeted and tended to needs of clients, contractors, and staff
  • Interpreted for customers
  • Managed invoices and worked in QuickBooks.
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Maintained confidentiality of information regarding clients and company
  • Kept reception area clean and neat to give visitors positive first impression
  • Restocked supplies and submitted purchase orders to maintain stock levels

Accounts Receivable

Casa Valdez
Caldwell, ID
04.2004 - 05.2006
  • Answered phones
  • Scheduled restaurant tortilla deliveries
  • Matched purchase orders with invoices and recorded necessary information
  • Presented audit findings to accounting manager after reviewing results and paperwork
  • Assessed data and information to verify entry, calculation and billing code accuracy
  • Streamlined bookkeeping procedures to increase efficiency and productivity

Education

High School Diploma -

Skyview High School, Nampa, ID
05.2002

Honor Roll Student, Student of the Month

Skills

  • High Proficiency in programs such as
  • Microsoft Word, Excel, Power Point, Oscar, Lotus Notes, Adobe Acrobat, Drill Pro, Ellis,
  • QuickBooks, and I Visions
  • Secretarial and receptionist experience
  • Strong communication and customer service skills
  • Ability to work as team player and on individual assignments
  • Demonstrated ability to multitask
  • Assist staff, parents, students using mobile Device Manger, Apple devices, HP Devices, Dell
  • Energetic self- starter and hard worker
  • Personable and strives to make connections
  • Ability to maintain confidentiality
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Help Desk Analyst - Nampa School District
12.2021 - Current
Human Resources Assistant - Nampa School District
06.2016 - 11.2021
Receptionist - Nampa School District
01.2015 - 06.2016
Medication Management and File Clerk - Pioneer Health Resources
02.2013 - 01.2015
Customer Service Representative - Labor Ready
06.2010 - 01.2012
Receptionist - Warren Roofing
05.2006 - 12.2009
Accounts Receivable - Casa Valdez
04.2004 - 05.2006
Skyview High School - High School Diploma,

Baking, Home Decor Renovating

I love to bake honestly anything mainly cookies and cakes. My other hobby is home renovating I like coordinating colors to make something outdated and turn it into new.

Baking, Home Decor Renovating

I love to bake honestly anything mainly cookies and cakes. My other hobby is home renovating I like coordinating colors to make something outdated and turn it into new.

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Mari Duran