Mari-Ellen Harris
Lakebay,WA
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
19
19
years of professional experience
Work History
Medical Billing Specialist
CPSI/Trubridge
Mobile, AL
09.2022 - 09.2024
- Identified aging and delinquent customer accounts, and coordinated with clients to resolve payment issues.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance companies to obtain timely and accurate payments.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
Receptionist
You Choose Insurance
Port Orchard, WA
02.2015 - 04.2017
- Answered phone calls and emails from customers promptly, and directed inquiries to the appropriate department to ensure client satisfaction.
- Completed administrative tasks, such as filing paperwork and distributing office mail, to help our office run smoothly.
- Purchased office supplies as needed, and scheduled maintenance for office equipment repairs, if needed.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Unit Secretary
St. Anthony's Hospital
St. Louis, MO
08.2013 - 11.2014
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Coordinated with social workers, doctors, nurses, and other members of the care team regarding patients' medical conditions.
- Made travel arrangements for patients and staff, including scheduling appointments with doctors and other healthcare providers when needed.
- Scheduled appointments for patients with doctors, as well as assisting with patient check-in.
- Prepared medical records for storage in patient files, or for transmittal to other healthcare providers.
- Entered data into computer systems for patients' medical records.
- Maintained a clean and safe environment for patients by complying with infection control policies and procedures.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Medical Receptionist
Mercy Hospital and Medical Center
St. Louis, MO
05.2008 - 08.2013
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Assisted physicians with finalizing reports, speeches or presentations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered patient questions and provided assistance when necessary.
- Distribute forms and paperwork to patients, and check them over to ensure that required fields are completed properly.
- Managed the inventory of necessary office supplies and coordinated reordering.
Float Medical Receptionist/MA
St. John's Hospital
Joplin, MO
06.2005 - 05.2008
- Scheduled appointments for the physicians and physician assistants to optimize patient satisfaction, provider time, and the most effective use of examining and treatment rooms.
- I prepared a daily schedule of examinations for each provider.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted ill or distraught patients as necessary.
- Telephones, taxis, or family members, when necessary, are used for transportation.
- Maintained the reception area in a neat and orderly condition.
- Assisted patients with insurance papers, and any billing questions.
- Delivered outgoing mail to the post office at the end of each day.
- Summoned an ambulance, or EMS, or assisted other staff members as needed.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High school diploma -
Clackamas Community College
Oregon City, OR07.1996
Skills
- Quality Assurance
- Computer Operation
- Communication skills
- Phone Etiquette
- Caregiving
- Medical office experience
- Computer Skills
- Insurance verification
- Patient care
- Epic
- Office Administration
- Triage
- Medical Scheduling
- Conflict management
- HIPAA
- Office Management
- Medical records
- Nursing
- Customer service
- Infection Control Training
- EMR systems
- Medical terminology expert
- Clerical support
- Records management
- ICD-9
- Medical billing
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Billing Specialist
CPSI/Trubridge
09.2022 - 09.2024
Receptionist
You Choose Insurance
02.2015 - 04.2017
Unit Secretary
St. Anthony's Hospital
08.2013 - 11.2014
Medical Receptionist
Mercy Hospital and Medical Center
05.2008 - 08.2013
Float Medical Receptionist/MA
St. John's Hospital
06.2005 - 05.2008
High school diploma -
Clackamas Community College
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