Mari Espinoza
Humble,TX
Summary
Dedicated individual, successful in monitoring performance, delegating work and motivating team members. Versed in managing daily tasks and team communication. Collaborative, resourceful and costumer-service oriented professional dedicated to setting the example for work ethic, punctuality and quality.
Overview
15
15
years of professional experience
Work History
Sales Associate
Victoria's Secret
Humble, TX
06.2012 - 12.2015
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained up-to-date knowledge of store merchandise and policies.
Manager
Palais Royal
Humble, TX
03.2011 - 05.2012
- Ensured the highest level of customer service was provided to all customers at all times.
- Exceeded customer expectations while managing sales, credit applications, premier rewards programs and magazine programs.
- Managed weekly/monthly payroll and non-payroll expenses, in line with budget and sales rate.
- Maintained and upheld standard of cleanliness throughout the store.
- Actively and effectively recruited, interviewed and hired quality associates.
- Trained employees on additional job positions to maintain coverage of roles.
Team Leader
Academy Sports and Outdoors
Humble, TX
02.2005 - 03.2011
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored sales volume and set cashiers' weekly schedules to meet business needs.
- Checked change needs daily and ordered change as necessary, paying special attention to events that may have an impact on change deliveries or needs.
- Managed incoming and outgoing merchandise transfers.
- Completed and submitted necessary paperwork in a timely manner.
- Review paperwork submitted by cashiers for completeness and accuracy.
- Ensured accurate department merchandising and price maintenance.
- Established compliance with Academy policies and procedures to maintain a safe, productive environment for associates and customers.
- Authorized returns, exchanges, and voids.
Cashier
Walmart
Houston, TX
06.2002 - 02.2005
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Waitress
Monterey's Little Mexico
Humble, TX
01.2001 - 04.2002
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
Education
Humble High School
Humble, TX05-2001
Skills
- Verbal and Written Communication
- Cross-Functional Teamwork
- Business Administration
- Sales Development
- Staff Management
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Sales Associate
Victoria's Secret
06.2012 - 12.2015
Manager
Palais Royal
03.2011 - 05.2012
Team Leader
Academy Sports and Outdoors
02.2005 - 03.2011
Cashier
Walmart
06.2002 - 02.2005
Waitress
Monterey's Little Mexico
01.2001 - 04.2002
Humble High School
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