Mari Friedrich
Administrative Assistant
Milwaukee,WI
Summary
Successful and dedicated Business Administration Professional with ten (10) years’ experience providing comprehensive C-Level Executive, administrative and technical project support. Expertise in managing complex calendars, coordinating large-scale projects, and enhancing communication across teams. Proven ability to implement efficient office procedures and streamline processes, resulting in significant improvement in productivity and cost-effectiveness. Strong organizations skills to successfully support executives and teams. Ability to build strong professional relationships to provide exceptional support and leverage productivity.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
HARRIS MANAGEMENT GROUP
05.2017 - Current
- Company Overview: A $70.5M wealth management firm that delivers long and short-term investment and insurance planning solutions.
- Delivered executive support to two Sr. Directors, Director-Sales & Director-Marketing, enhancing operational efficiency by 30%.
- Effectively managed complex calendars, inbox management, execute meeting planning for 30+ individuals.
- Planned, coordinated and ensured the Executive’s schedule is followed and respected.
- Collaborated, researched and worked with program IT lead in implementing a company-wide comprehensive travel policy with HR.
- Organized over 100+ multifaceted complex travel itineraries annually, achieving a 95% satisfaction rate from executives and sales teams.
- Spearheaded the creation and delivery of internal/external presentations, achieving 100% approval rate from senior management.
- Defined and documented office procedures creating SOPs uploaded in SharePoint.
- Implemented and maintained digital filing system on One Drive and Google Docs, enhancing retrieval times by 30%.
- A $70.5M wealth management firm that delivers long and short-term investment and insurance planning solutions.
Project Administrator
TEK SYSTEMS
05.2016 - 02.2017
- Maintained master project plan for 25 major Work streams, 900+ line MS Project plan.
- Streamlined integration of project plan into master project schedule with Program Manager and Sr. PM.
- Coordinated and tracked project deliverables and work stream milestones.
- Utilized MS Project to generate actionable reports on project constraints and risks.
- Developed high-detail executive PPTs, driving key Steering Committee decisions.
Administrative Assistant – Auto Desk
RANDSTAD STAFFING
05.2015 - 05.2016
- Supported internal Sales Department of 12 staff.
- Increased Sales Management operational efficiency by 40%.
- Streamlined email and call operations, handling over 500 sales inquiries monthly.
- Developed comprehensive expense reports in MS Excel for two sales executives.
- Successfully coordinated special projects and events, resulting in a 50% increase in employee engagement.
Sr. Project Coordinator
CAREINGTON INTERNATIONAL
03.2014 - 05.2015
- Managed site consolidation projects across Healthcare, IT, and Finance sectors.
- Streamlined delivery of comprehensive marketing materials for 50-80 sales groups per week.
- Led proactive scheduling, ensuring timely progression from project kickoff to go live processes.
Member Services Representative – CALL CENTER
CAREINGTON INTERNATIONAL
09.2013 - 03.2014
- Exceptionally managed 65 -130 inbound calls on daily basis for dental discount plan company.
- Served as primary customer service contact questions, or issues.
- Successfully provided insurance claim information, payment, and resolution for billing issues.
Infrastructure Project Manager
APEX SYSTEMS INC
02.2011 - 08.2013
- Managed delivery of direct/indirect global customer activation for Telepresence Services.
- Successfully onboarded 30+ customers in year one.
- Facilitated communication of project visions and goals with customers.
Education
Bachelors of Science - Business Administration
CARDINAL STRITCH UNIVERSITY
Milwaukee, WISkills
- Travel Coordination
- Calendar Management Mastery
- Meeting Organization/Preparation
- MS Office Proficiency
- Project Coordination Expertise
- Critical thinker
- Power BI/Data Management
- Proficient in Microsoft office
- Confidentiality and discretion
- Presentation development
Effective problem solving
Timeline
Senior Administrative Assistant
HARRIS MANAGEMENT GROUP
05.2017 - Current
Project Administrator
TEK SYSTEMS
05.2016 - 02.2017
Administrative Assistant – Auto Desk
RANDSTAD STAFFING
05.2015 - 05.2016
Sr. Project Coordinator
CAREINGTON INTERNATIONAL
03.2014 - 05.2015
Member Services Representative – CALL CENTER
CAREINGTON INTERNATIONAL
09.2013 - 03.2014
Infrastructure Project Manager
APEX SYSTEMS INC
02.2011 - 08.2013
Bachelors of Science - Business Administration
CARDINAL STRITCH UNIVERSITY
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