Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic
Mari Garcia

Mari Garcia

Tampa,FL

Summary

I am a dedicated Customer Service Specialist with exceptional knowledge and experience with problem solving. I lead by example and educate myself in all aspects of the line of business.

Work History

Customer Service department Lead

Home Depot
Tampa
04.2021 - 09.2024
  • Customer Service help desk
  • receiving and fulfilling department for BOPIS, curbside
  • Pro Department, worked on hand with contractor's orders and accommodations
  • organizing supply needs, getting quotes and placing custom orders online or especial services
  • Teaching the customer how to use their app, taking payments by phone or in person, filing orders in person, phone or online, setting deliveries for customers or pickup at the stores
  • worked with all departments.

Sr. Specialist I- Customer Service/Collections

Chase
Tampa
01.2019 - 08.2019
  • Resolved conflicts and manage customer expectations
  • Determined customer needs and provide appropriate solutions through relationship building
  • Effective verbal and written communication with both external and internal customers
  • Documented customer account activities thoroughly and concisely
  • Engaged in interactive dialogue with customers through active listening
  • Approached problems logically and with good judgment to ensure the appropriate customer outcome
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluent in Windows Operating Systems and Microsoft Office tools.

Office Assistant

Florida Wellness Medical Group
Tampa
06.2016 - 01.2019
  • Assisted customers in a fast-paced environment, scheduling appointments in five locations
  • Multitasked in handling Doctors request to problem solving with patients
  • Completed charts, uploaded new patient information, lab results, x-rays, MRI's, etc
  • Back up MA, assists patients with medical history, vital signs, prepares them for procedures, phlebotomy work, called pt's with results
  • Communicated well with other medical facilities and departments
  • Proficient in computer skills such as Microsoft Office
  • Detail oriented and excellent organization skills.

Community Health Worker

GBUAHN
Buffalo, NY
09.2014 - 05.2015
  • Made outbound calls and/or visits to clients at their home, physician's office, hospitals, etc
  • Ability to communicate program benefits and services
  • Obtained and verified client information, data entry and handled confidential patient information
  • Worked hand in hand with Care Managers, Health Navigators and Social Needs Coordinators.

Collector

Firstsource Advantage, LLC
Buffalo, NY
09.2013 - 09.2014
  • Problem solved with customers to collect debts making inbound and outbound calls
  • Regularly meet and/or exceeded monthly goal
  • Utilized active listening skills to solve customer issues during the first call
  • Skip tracing skills.

Patient Care Technician, ICU

Tampa General Hospital
Tampa, Fl
09.1999 - 10.2003
  • Worked for the burn unit, floor as well in the ICU, assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Utilized medical software to document and track patient progress.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Assisted physicians in diagnosis and treatment of patients.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Participated in hospital and clinic staff meetings to discuss patient care.

Overview

25
25
years of professional experience

Education

Patient Care Tech -

Concorde Career Institute
01.1999

Skills

  • Leadership
  • Communication skills
  • Problem-solving
  • Teamwork
  • Time management
  • Fluent in Spanish
  • Computer literate
  • Organizational skills

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service department Lead

Home Depot
04.2021 - 09.2024

Sr. Specialist I- Customer Service/Collections

Chase
01.2019 - 08.2019

Office Assistant

Florida Wellness Medical Group
06.2016 - 01.2019

Community Health Worker

GBUAHN
09.2014 - 05.2015

Collector

Firstsource Advantage, LLC
09.2013 - 09.2014

Patient Care Technician, ICU

Tampa General Hospital
09.1999 - 10.2003

Patient Care Tech -

Concorde Career Institute

Similar Profiles

  • SARAH MOREIRA

    SARAH MOREIRASARAH MOREIRA

    District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot

  • Carmen Monterrosas

    Carmen MonterrosasCarmen Monterrosas

    OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement

  • Jerimy Smith

    Jerimy SmithJerimy Smith

    HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services

  • DeMarius Holmes Jr.

    DeMarius Holmes Jr.DeMarius Holmes Jr.

    Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC

  • Dylan Whitney

    Dylan WhitneyDylan Whitney

    Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design

CREATE PROFILE
Mari Garcia