Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA GONZALEZ

Denver,CO

Summary

Dedicated and organized professional with 6 years of leadership experience in multiple industries. Possesses a strong aptitude for data analysis and operational efficiency. Proven track record of management with a commitment to providing exceptional customer service while meeting all business objectives.

Overview

9
9
years of professional experience

Work History

Coustumer Service Representative

Elite Towing And Recovery
05.2024 - Current
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Consistently met performance metrics for call handling, contributing to overall success of department.

Hospital Operations Coordinator

Agiliti
02.2022 - 02.2024
  • Established best practices for the organization's onsite operational activities to maintain high-quality control and customer service standards.
  • Oversaw daily operations, including rental order management, billing, inventory control, scheduling, training, performance management, conflict resolution, and delegation.
  • Collaborated with key stakeholders across the hospital to identify improvement areas.
  • Investigated nursing staff concerns, offering appropriate and efficient resolutions.
  • Reviewed and maintained KPIs listed in the customer contract.
  • Audited account’s monthly equipment usage and provided reports to operations manager.

Hospital Service Technician

Agiliti
05.2021 - 02.2022
  • Completed daily tasks, including scanning equipment during patient rounds, performing equipment deliveries, equipment cleaning, and preventative maintenance.
  • Used proprietary software to export data while protecting PII in compliance with HIPAA.
  • Performed preventive maintenance tasks, including electrical and mechanical inspections.

Medical Assistant

Rocky Mountain Family Medicine & Urgent Care
07.2020 - 05.2021
  • Managed patient appointments and maintained medical records meeting HIPAA policies.
  • Increased clinic efficiency by assisting physicians with communicating with patients, performing routine procedures, and running diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Assistant Manager

Good Times Burgers & Frozen Custard
06.2016 - 11.2020
  • Implemented processes to streamline operations including inventory management.
  • Built strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, onboarding, and scheduling shifts to maintain adequate staffing levels.

Education

Medical Assistant Certification -

Pima Medical Institute
Denver, CO
07.2020

Skills

  • Effective task delegation
  • Team leadership
  • Quality assurance
  • Relationship building with clients
  • Performance monitoring
  • Inventory control

Timeline

Coustumer Service Representative

Elite Towing And Recovery
05.2024 - Current

Hospital Operations Coordinator

Agiliti
02.2022 - 02.2024

Hospital Service Technician

Agiliti
05.2021 - 02.2022

Medical Assistant

Rocky Mountain Family Medicine & Urgent Care
07.2020 - 05.2021

Assistant Manager

Good Times Burgers & Frozen Custard
06.2016 - 11.2020

Medical Assistant Certification -

Pima Medical Institute

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