MARI GUILLORY
Opelousas,LA
Summary
Dedicated and reliable team member with a strong commitment to exceeding expectations in team support and customer service. Exceptional communication skills and a solid background in customer-facing roles, coupled with a focus on continuous learning and professional growth. Proven ability to manage assignments effectively while working independently, alongside a talent for mentoring and knowledge sharing to develop team members. Experienced in patient scheduling, medical records management, and front-desk operations, with a thorough understanding of healthcare protocols and a commitment to maintaining patient confidentiality.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Acadiana Practitioners
07.2024 - Current
- Women's Heath Front Desk
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Handled patient inquiries with professionalism, providing accurate information on services and procedures.
- Processed insurance verifications to ensure eligibility and coverage for patients prior to appointments.
- Coordinated communication between medical staff and patients to enhance workflow efficiency.
- Trained new receptionists on office policies, software usage, and customer service best practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Collector
Ambassador Collection Services
09.2022 - 06.2024
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Managed collection accounts, ensuring timely follow-ups and resolution of outstanding balances.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Placed outbound collections calls daily to approximately 60-100 account holders.
- Reviewed accounts to determine payment plan compliance.
- Processed payments over phone and set up recurring drafts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Conveyed current account information and obtained payments by using pre-scripted statements.
Team Member
Blend Nutrition
04.2020 - 12.2021
- Making energy teas and meal-replacement shakes
- Fulfilling costumers' daily needs
- Making sure customers are very knowledgeable of what they are receiving
- Count register, clean entire store, opening and close store
- Enforcing company's rules
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Shift Leader
Great American Cookies/Marble Slab Creamery
09.2019 - 04.2020
- Managed daily operations during shift, with total awareness of activities of employees and customers
- Offered guests and staff safe environment by strictly enforcing company rules
- Reviewed customer play and issued complementary services to maintain customer loyalty
- Implemented solutions or resolved credit issues with customers
- Ensured raw materials were accessible and equipment was operating at full capacity
- Identified problem areas and suggested training to improve team performance
- Motivated employees to improve performance with close mentoring and hands-on training.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
Admit Summer Student
Opelousas General Health System, Opelousas
05.2018 - 06.2019
- Guided visitors to staff members and business locations with warm, personable approach
- Met targets consistently by working hard and with strong attention to detail
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Managed annual work plan for unit to establish staff assignments and worklists.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Criminal Justice
Louisiana State University At Eunice
Eunice, LA05.2022
High School Diploma -
Beau Chene High School
Arnaudville, LA05.2019
Skills
- Equipment operations
- Front desk operations
- Telephone etiquette
- Medical terminology
- Safety understanding
- Experience in leadership
- Team management
- Customer relations
- Payment Acceptance
- Time Management
- Customer Service
- Problem-Solving
- Service-Oriented
- Data Entry
- Editing and Proofreading
Affiliations
- St.Landry Interact Club (2017-2019)
Timeline
Medical Receptionist
Acadiana Practitioners
07.2024 - Current
Collector
Ambassador Collection Services
09.2022 - 06.2024
Team Member
Blend Nutrition
04.2020 - 12.2021
Shift Leader
Great American Cookies/Marble Slab Creamery
09.2019 - 04.2020
Admit Summer Student
Opelousas General Health System, Opelousas
05.2018 - 06.2019
High School Diploma -
Beau Chene High School
Associate of Science - Criminal Justice
Louisiana State University At Eunice