Summary
Overview
Work History
Education
Skills
Timeline
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Mari-Jane Pritt

Mari-Jane Pritt

CSR
Columbus,OH

Summary

Professional prepared for impactful contributions. Extensive experience in leading teams to achieve high customer satisfaction and improve service operations. Known for strong collaboration and flexibility in dynamic environments. Skilled in customer service, operations management, and office functions.

Overview

4
4
years of professional experience

Work History

Lead CSR

DB Schenker
09.2024 - Current
  • Oversaw daily operations of customer service team, ensuring high-quality support and issue resolution.
  • Trained and mentored new team members on company policies and effective communication strategies.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for improved service delivery.
  • Collaborated with cross-functional teams to streamline workflows, reducing response times for customer requests.
  • Led weekly team meetings to discuss performance metrics, address challenges, and share best practices.
  • Cultivated a positive team environment that encouraged collaboration and high employee morale among staff members.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Streamlined communication between departments for improved efficiency and customer experience.
  • Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
  • Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
  • Acted as a liaison between clients and other internal teams to ensure seamless collaboration efforts.
  • Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Procurement of all supplies for all departments needed for operations
  • Collaboration and enforcement of departmental task completion for the client
  • Handled the hiring and onboarding process of employees
  • Worked with temp agencies for hiring
  • Participated and escalated the interview process
  • Event planning for hiring events as well as for team appreciation
  • Collaborated with teams across the country to achieve standardization of implemented processes
  • Cross-trained and provided backup support for organizational leadership.

Rental Administrator and BDC Scheduler

Ricart
10.2023 - 08.2024
  • Payment processing as well as processing and filing of legal documentation
  • Customer service (customer facing and non customer facing)
  • Pick up and delivery of customer vehicles, strict adherence and enforcement of transport protocols
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Scheduling and communicating between office and customer to ensure accurate appointment information and documentation verification.
  • Coordinated scheduling and communication between departments to enhance workflow efficiency.
  • Managed daily administrative tasks to ensure smooth office operations.
  • Trained new staff on office procedures and software systems to promote consistency and accuracy.

Kitting Inventory Logistics Specialist

DB Schenker
04.2023 - 10.2023
  • Provide an overview of shipping and receiving to ensure inventory adequacy and examine product accuracy.
  • Coordinated scheduling, providing quality assurance for parts delivery.
  • Provide quality assurance
  • Coordinated inbound and outbound shipments to optimize delivery schedules and reduce delays.
  • Developed standardized procedures for order processing, reducing errors and improving workflow consistency.
  • Trained new team members on logistics protocols, fostering a knowledgeable workforce.
  • Implemented tracking systems for shipments, increasing visibility and accountability in the supply chain.
  • Monitored compliance with safety regulations, ensuring adherence to industry standards across operations.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Provided customers with status updates for tracked packages.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
  • Validated inventory levels and updated systems using handheld devices.
  • Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Updated and maintained databases to track shipments and inventory.
  • Monitored and adjusted inventory levels according to demand.

Shipping Lead and Packaging Team/Brand Ambassador

GIP Ohio
10.2021 - 12.2022
  • Focus on product clarity, consistency, and organization.
  • Maintaining all production goals.
  • Verified quality and data accuracy in compliance with state law.
  • Operating, troubleshooting, and daily maintenance on large-scale machinery.
  • Supervised employees
  • Documenting orders for dispensaries in compliance with (METRC) State Laws and Regulations.
  • Providing quality assurance checks for physical and data accuracy, possible defects, label information, and presentation.
  • Teaming and communicating with sales representatives, companies, and drivers for order scheduling and troubleshooting.
  • Overlook systems and processes to create an efficient workflow and achieve shipping goals
  • Oversaw daily shipping operations, ensuring timely processing of outgoing shipments.
  • Coordinated logistics and transportation schedules to optimize delivery efficiency.
  • Trained and mentored team members on safety protocols and operational procedures.
  • Improved inventory management practices, reducing discrepancies in shipment records.
  • Managed compliance with industry regulations and company policies related to shipping operations.
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
  • Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.
  • Developed comprehensive training materials to onboard new team members effectively and efficiently.
  • Established effective communication channels across departments, leading to smoother coordination of activities related to shipments.
  • Enhanced shipping efficiency by implementing new procedures and optimizing workflows.
  • Increased customer satisfaction through timely shipment processing and proactive communication with clients.
  • Collaborated closely with sales teams to address customer inquiries promptly and resolve any shipping-related issues.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Reduced shipping errors by regularly reviewing and updating inventory records.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Event planning to promote the company
  • Attended expos and events representing the company to further partnerships and expand business opportunities
  • Provided information to potential customers or business partners for potential business growth

Education

High School -

Groveport Madison High School
Columbus,OH
01.2011

Certified - Interactive Media

Eastland Career Center
Columbus, OH
01.2011

Skills

Proficient in:

  • Microsoft Office
  • Google Work Space
  • METRC
  • SAP
  • JDA

Skills:

  • Customer service
  • Multitasking and organization
  • Team collaboration
  • Problem resolution
  • Data entry
  • Documentation
  • Scheduling
  • Shipping and receiving
  • Staff training
  • Administrative support

Timeline

Lead CSR

DB Schenker
09.2024 - Current

Rental Administrator and BDC Scheduler

Ricart
10.2023 - 08.2024

Kitting Inventory Logistics Specialist

DB Schenker
04.2023 - 10.2023

Shipping Lead and Packaging Team/Brand Ambassador

GIP Ohio
10.2021 - 12.2022

High School -

Groveport Madison High School

Certified - Interactive Media

Eastland Career Center

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