MARI-JAYNE HUNSINGER
Philadelphia,PA
Summary
Resilient leader with a demonstrated history managing a team. An understanding and empathetic communicator adept in connecting with others to meet all work-related needs, all while inspiring and leading others each and every day.
Overview
17
17
years of professional experience
Work History
Casino Revenue Auditor
Parx Casino
Bensalem, PA
06.2023 - Current
- Conduct daily audits to review, reconcile, and verify documents for accuracy
- Enter daily information into revenue audit report spreadsheets
- Prepare daily and monthly reports
- Adheres to all company service and operating standards.
Lead Teller
Wells Fargo
Langhorne, PA
06.2019 - 03.2023
- Executed & coached on transaction processing
- Coordinated daily cash reconciliation in a high-volume location
- Utilized critical thinking to solve problems, increasing NPS customer service
- Saved Wells Fargo losses by investigating suspicious transactions
- Received district recognition for highest digital engagement rating
- Coached & developed tellers into lead teller promotions
- Reduced customer impact by managing the teller schedule.
Teller
Wells Fargo Bank
Philadelphia, PA
06.2017 - 06.2019
- Promoted digital services to each customer, consistently exceeding service targets & partnerships
- Maintained balancing record with 97% rate of accuracy
- Coached team on customer service skills
- Processed standard transactions: deposits, withdrawals, cashiers checks, payments, night deposits
- Reduced processing errors by 75% by mitigating discrepancies.
Operations Specialist
Verizon Wireless
Philadelphia, PA
01.2008 - 12.2016
- Reduced inventory shrink by 98%, resulting in corporate recognition
- Coached current & new team members with performance management tools & processes on a day-to-day basis
- Improved the daily audit structure with a lean process, resulting in lowest risk tolerance
- Managed multiple location sites month-over-month in the district.
Education
High School Diploma -
Abraham Lincoln High School
PhiladelphiaSkills
- Attention to detail
- Compliance
- Leadership
- Time Management
- Conflict resolution
- Coaching
Timeline
Casino Revenue Auditor
Parx Casino
06.2023 - Current
Lead Teller
Wells Fargo
06.2019 - 03.2023
Teller
Wells Fargo Bank
06.2017 - 06.2019
Operations Specialist
Verizon Wireless
01.2008 - 12.2016
High School Diploma -
Abraham Lincoln High School