Mari Kinney
Cape Coral,FL
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Recognized and commended for collaborating with upper management to achieve organizational objectives. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Adaptable to last-minute changes, thrives under pressure and consistently earns high marks for work quality and speed.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor
UPS
Manchester, NH
01.2011 - Current
- Evaluated employee performance through observation, feedback sessions, and periodic reviews.
- Provided leadership guidance to promote a positive working environment.
- Performed weekly inventory checks of materials and supplies needed for operations.
- Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
- Facilitated communication between management staff and front-line workers regarding changes in operations or regulations.
- Adhered strictly to all relevant laws, regulations, policies, and procedures governing the workplace.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
- Identified areas where additional training was required for staff development.
- Collaborated closely with other departments on initiatives related to process improvement.
- Enforced company standards on attendance, productivity, and quality assurance.
- Trained new employees in job functions, operational procedures, and safety protocols.
- Monitored employees for compliance with safety policies and procedures.
- Investigated potential hazards or risks posed by working conditions or equipment malfunctions.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Checked loaded materials compared to work orders for correctness.
- Prepared and led staff training and instruction.
- Completed or assisted with difficult or skilled tasks.
- Monitored workers and reviewed completed work for proper performance.
Senior Sales Coordinator
United Rentals
Hudson, NH
05.2000 - 10.2009
- Developed and implemented sales strategies to increase market share.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Implemented process changes to streamline sales department workflow.
- Identified and developed new markets for products or services.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Gained market share in new sales performance through aggressive team training.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Administrative Assistant
Corrpro
Auburn, NH
03.1998 - 05.2000
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors and provided general information about the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed office supplies inventory and placed orders when necessary.
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed, edited and typed complex memos and reports with job-related software.
Education
High School Diploma -
Merrimack High School
Merrimack, NH06-1992
Skills
- Staff Management
- Process Improvement
- Operations Management
- Training and mentoring
- Inventory Control
- Employee Motivation
- Staff Development
- Complex Problem-Solving
- Processes and procedures
- Policy Enforcement
- Goal-Oriented
Affiliations
- Rock Collecting
- Outdoor Motocross
- Relationship building
Accomplishments
Top Gun Performer - UPS Manchester NH
Certification
- Forklift - Expired
- Aerial Lifts - Expired
Languages
English
Full Professional
References
References available upon request.
Timeline
Supervisor
UPS
01.2011 - Current
Senior Sales Coordinator
United Rentals
05.2000 - 10.2009
Administrative Assistant
Corrpro
03.1998 - 05.2000
High School Diploma -
Merrimack High School