Mari L. Wynn-Bryant
Pinson
Summary
A highly motivated and organized professional with proven years of experience in mail services and industry; vast experience as a Postal Service Clerk/Acting Manager Distribution Operations/Processing Support Specialist; ability to provide excellent customer service to various clients and individuals. Communicates complicated concepts clearly, and professionally handles wide-ranging questions.
Overview
24
24
years of professional experience
Work History
Processing Support Specialist
United States Postal Service
Birmingham
01.2024 - Current
- Responsible for ensuring smooth daily operations within mail processing facilities, including maintenance, logistics, and coordination with other departments to maintain service reliability
- Updates and develops sort plans in alignment with operational requirements
- Analyzes operational data and machine run plans to identify trends and areas for improvement
- Initiates and coordinates improvements in staffing and equipment utilization, mail flow, quality control, and procedures to optimize productivity
- Assesses mail conditions by conducting floor audits to identify mail delays and ensure accuracy of mail counts
- Communicates with cross functional stakeholders and union representatives to provide updates and ensure compliance with Postal policy and contractual agreements
A/Manager Distribution Operations
United States Postal Service
Birmingham
11.2019 - 01.2024
- Coordinates processing operations between tours and facilities to ensure the timely processing of mail to meet organizational goals such as operational precision and service level agreements
- Communicates with supervisors to gather information on mail processing status, concerns, and needs
- Coordinates with logistics to ensure mail arrives and departs on schedule
- Ensures adherence to Postal policies and procedures
- Manages processing of mail and expedites any delayed mail and resolution of escalated maintenance downtime issues
- Collaborates with supervisors and managers to develop solutions to decrease missent mail
- Monitors and provides status updates regarding the processing of mail volume (e.g., machine breakdowns)
- Monitors the efficient downflow of mail and communicates potentially unexpected mail volume fluctuations to receiving facilities
- Creates and maintains weekly schedules to meet established cost control, budget, and workload constraints, in accordance with Postal policies and applicable collective bargaining agreements
- Assigns employees to machines based on mail volume to meet processing goals
- Reviews information from employee attendance and scheduling systems to anticipate staffing and availability issues and ensure scheduling meets operational needs
- Manages a large number of craft employees indirectly through a small number of supervisors
- Coaches and mentors employees to support continual growth and development, foster a positive work environment, and promote employee retention
- Maintains a safe work environment shift by promoting a culture of workplace safety
- Conducts safety talks, monitors adherence to safety protocols, corrects unsafe actions, and verifies completion of safety-related training to ensure compliance with safety programs and mitigate against unsafe work behavior and conditions
PSE Sales & Services
United States Postal Service
Birmingham
10.2010 - 11.2013
- Communicated with clients and various individuals to respond to their inquiries regarding mail regulations and procedures, rates and post office boxes
- Ensured correct postage, packages and letters in proper condition by regularly checking them
- Accomplished forms regarding changes of address, theft or loss of mail
- Cancelled postage by feeding mail into postage canceling devices or hand stamp mail
- Recorded daily transactions and kept the money drawer in order
- Rendered customer service to various individuals regarding mail services, regulations and rates
- Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks
- Handled and processed customer purchases and returns relating to products and services being used with point of sale systems
- Responsible for rental post office boxes, receives rental payments and performs other duties as assigned
- Responsible for distribution primaries for one or more secondary schemes of incoming mail by delivery point based on knowledge of the scheme established for the office
Claim Specialist II
AllState Insurance Company
Birmingham
12.2007 - 10.2010
- Processed new insurance policies, modifications to existing policies, and claims forms
- Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records
- Updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives
- Responsible for all management related duties including performance management/evaluations, objectives planning and ongoing training / employee development
- Responsible for the direction of the Claims Services Team to ensure consistent delivery of claims services that meet or exceed customer deliverable expectations and company standards in a high volume claims environment
- Responsible for the training and development of team members under their guidance to ensure proper training and oversight is provided to comply with company standards
Operations Assist Mgr. (Floor)
Wal-Mart Corp.
Trussville
07.2005 - 02.2009
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g
- Customers, suppliers, associates)
- Drive and implement the business plan for the area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements
- Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed
- Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures and directives
- Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety)
Security Forces/Customs & Immigrations USAF
United States Air Force/ KADENA AFB, Okinawa Japan
01.2001 - 01.2005
- Processed applications and petitions using available electronic systems through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions
- Provide direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security
- Interviewed applicants and petitioners to elicit statements and assess credibility, and analyze information gained to identify facts and considerations that form the basis for the determination as to the applicant’s eligibility for specific benefits sought
- Grant or deny applications and petitions for immigration benefits based on electronic or paper applications/petitions
Education
Bachelor’s - Accounting, Business
Strayer University
Birmingham, Alabama06-2017
Associate of Science Degree - Accounting, Business
Jefferson State Community College
Birmingham, Alabama05.2010
High School or equivalent -
E.B. Erwin High
Birmingham, Alabama05.2000
Skills
- Performance Management Systems
- Effective Oral Communication
- Effective Written Communication
- Microsoft Word
- Microsoft Excel
- Web Browser Proficiency
- Outlook Proficiency
- Keyboarding
- Databases
- Spreadsheets
- PowerPoint Development
Management Tools
- Proficiency in both oral and written communication skills
- Microsoft Word
- Microsoft Excel
- Internet browser
- Outlook Email
- Keyboarding
- Databases
- Spreadsheets
- Powerpoint presentation
Accomplishments
- Allstate
American Educational Institute Inc.
Senior Claims Law Associate (2010) - 2019 Mid-Year Award of Excellence
Supervisor, Distribution Operations
Birmingham P&DC - 2019 Above and Beyond Award
Supervisor, Distribution Operations
Birmingham Annex - 2020 Certificate of Appreciation
Supervisor, Distribution Operations
Birmingham Annex - 2023 Certificate of Appreciation
(A)Manager, Distribution Operations
Birmingham Annex
References
References available upon request.
Timeline
Processing Support Specialist
United States Postal Service
01.2024 - Current
A/Manager Distribution Operations
United States Postal Service
11.2019 - 01.2024
PSE Sales & Services
United States Postal Service
10.2010 - 11.2013
Claim Specialist II
AllState Insurance Company
12.2007 - 10.2010
Operations Assist Mgr. (Floor)
Wal-Mart Corp.
07.2005 - 02.2009
Security Forces/Customs & Immigrations USAF
United States Air Force/ KADENA AFB, Okinawa Japan
01.2001 - 01.2005
Bachelor’s - Accounting, Business
Strayer University
Associate of Science Degree - Accounting, Business
Jefferson State Community College
High School or equivalent -
E.B. Erwin High
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