Mari McPhee
Marysville
Summary
Dynamic professional with proven expertise in customer service and attention to detail. Excelled in guest relations and team collaboration, significantly enhancing guest satisfaction. Skilled in multitasking and time management, adept at driving efficiency and maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn By Hilton
08.2013 - 10.2014
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Waitress/Lead Barista
Deception Cafe & Grill
02.2004 - 03.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Ross Dress for Less
11.2010 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
GED -
Skagit Valley College
Mount Vernon, WA04-2007
Skills
- Customer Service
- Guest relations
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
Timeline
Housekeeping Room Attendant
Hampton Inn By Hilton
08.2013 - 10.2014
Sales Associate
Ross Dress for Less
11.2010 - 07.2011
Waitress/Lead Barista
Deception Cafe & Grill
02.2004 - 03.2014
GED -
Skagit Valley College
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