Mari Mendoza
Corpus Christi,TX
Summary
Patient relations professional with strong background in healthcare communication and conflict resolution. Proven ability to foster positive patient experiences and streamline processes. Known for effective collaboration, adaptability, and achieving results in diverse team settings. Skilled in patient advocacy, problem-solving, and maintaining confidentiality.
Offering compassionate and approachable demeanor, well-suited for roles that require patient interaction and support. Brings solid foundation in customer service and administrative skills, with ability to quickly learn and adapt to healthcare-specific requirements. Ready to use and develop communication and problem-solving skills in Patient Relations Representative role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
Christus Spohn Hospital-Shoreline
05.2020 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Participated in ongoing professional development opportunities to stay current on industry best practices related to patient relations management.
- Promoted a positive hospital environment by fostering strong relationships with patients and their families.
- Implemented effective strategies for handling patient complaints, leading to successful resolutions and enhanced satisfaction.
- Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
Patient Admitting Representative
Christus Spohn Hospital-Shoreline
10.2016 - 09.2020
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
- Liaised with other departments to resolve issues related to admissions, discharges, or transfers swiftly and accurately.
- Streamlined patient registration procedures for improved accuracy and reduced wait times.
- Participated in continuing education opportunities to stay current on industry trends and changes in healthcare regulations.
- Assisted in training new employees, sharing expertise on best practices for patient admitting processes.
Education
Associate of Science - Nursing
Del Mar College
Corpus Christi05-2026
Skills
- Insurance verification
- Data entry proficiency
- Patient confidentiality
- Customer service
- Friendly and outgoing
- Money handling
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Ethics in Healthcare Certificate – Various Providers.
- HIPAA Compliance Certification – Various Providers.
- Certified Nursing Assistant (CNA)
Timeline
Patient Relations Representative
Christus Spohn Hospital-Shoreline
05.2020 - Current
Patient Admitting Representative
Christus Spohn Hospital-Shoreline
10.2016 - 09.2020
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Advanced Cardiac Life Support Certificate (ACLS) - American Heart Association.
- Ethics in Healthcare Certificate – Various Providers.
- HIPAA Compliance Certification – Various Providers.
- Certified Nursing Assistant (CNA)
Associate of Science - Nursing
Del Mar College
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