Summary
Overview
Work History
Education
Skills
Timeline
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Mari Mikhail

New Smyrna Beach,FL

Summary

Accomplished Customer Experience Coordinator at Marshall's and Front Desk Associate at Sunshine Physicians, adept in problem-solving and guest relations, enhanced customer satisfaction through innovative follow-up procedures. Fluent in Arabic and Greek, expertly managed high-pressure situations and multi-line phone systems, ensuring efficient guest service and operational excellence. Proven track record in time management and listening skills, fostering repeat business and positive feedback.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

Sunshine Physicians
05.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Successfully checked eligibility of patient's insurance.
  • Sent fax and emails seamlessly and quickly.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Customer Experience Coordinator

Marshall's
11.2016 - 05.2024
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Helped customers understand return policies and processed items.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Bachelor of Science - Agriculture

Science of Agriculture
Cairo, Egypt
08.1993

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Scheduling appointments
  • Cash Handling
  • Multi-Line Phone Systems
  • Information Protection
  • Arabic and Greek Fluency

Timeline

Front Desk Associate

Sunshine Physicians
05.2024 - Current

Customer Experience Coordinator

Marshall's
11.2016 - 05.2024

Bachelor of Science - Agriculture

Science of Agriculture

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Mari Mikhail