Mariscela Quinn
San Diego,CA
Summary
Accomplished Veterinary Hospital Manager with a proven track record at VCA Pacific Petcare Animal Hospital, enhancing client satisfaction and fostering a positive work environment through strategic planning and excellent communication. Skilled in staff management and process implementation, Significant improved operational efficiency and patient care. Expertise in critical thinking and team collaboration underpins professional achievements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Veterinary Hospital Manager
VCA Pacific Petcare Animal Hospital
08.2011 - Current
- Maintained a safe work environment by enforcing strict adherence to safety protocols and regularly updating essential equipment.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Registered Veterinary Technician
Pacific Petcare Veterinary Hospital
09.2000 - 08.2011
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Developed comprehensive discharge instructions that ensured continuity of care at home.
Veterinary Practice Manager
Pacific Petcare Veterinary Hospital
09.1999 - 08.2011
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
Education
Associate of Arts - Veterinary Technology
San Diego, CANo Degree - Veterinary Medicine Management
Purdue University Krannert School of Management
Indianapolis, INSkills
- Customer Service
- Critical Thinking
- Employee Training
- Vaccination protocols
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Conflict Resolution
- Process Implementation
- Employee Work Scheduling
- Employee Training and Performance Evaluations
- Staff Management
- Patient Education
- Strategic Planning
Accomplishments
Awarded Best Hospital Manager in Region (2018)
Awarded for Excellent Client Experience
Awarded for Best Use of Technology
Certification
- Licensed Registered Veterinary Technician
Timeline
Veterinary Hospital Manager
VCA Pacific Petcare Animal Hospital
08.2011 - Current
Registered Veterinary Technician
Pacific Petcare Veterinary Hospital
09.2000 - 08.2011
Veterinary Practice Manager
Pacific Petcare Veterinary Hospital
09.1999 - 08.2011
- Licensed Registered Veterinary Technician
Associate of Arts - Veterinary Technology
No Degree - Veterinary Medicine Management
Purdue University Krannert School of Management
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