Mari Ramirez

Work History

Bel Ami Cafe

09.2020 - Current

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Packaged bagels, muffins and other food items for customer purchase.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

82nd Street Academics

06.2022 - 03.2023

Observed and monitored children's play activities to promote healthy, safe environment.
Prepared after-school enrichment activities for children to encourage student participation.
Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Improved student comprehension by utilizing varied teaching methods and adapting to individual learning styles.
Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Organized and stored toys and classroom materials to maintain order in activity areas.
Designed lesson plans tailored to meet diverse needs of students, enhancing individual learning outcomes.
Supported students with homework and academic challenges, improving their academic performance.
Participated in department meetings to provide input to colleagues about student achievement and improvement.

Harlem Children's Zone Promise Academy

08.2019 - 04.2022

Monitored participant progress closely and provided tailored support to optimize individual success within the program.
Reported issues immediately to supervisor for quick resolution.
Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
Assisted with maintenance of educational materials, books and toys for classroom.
Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
Monitored children's activities throughout day for safety.
Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.

Gracie's On 2nd

06.2018 - 08.2019

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Responded to inquiries regarding business hours, seating arrangements, and pricing.
Checked and restocked server areas and organized and got change for the front counter
Handled incoming calls for orders and offered precise waiting period details.

P.S. 86 Elementary School

12.2015 - 04.2019

Tutored and supported students individually and in groups of up to 25 by reteaching and reviewing lesson concepts
Prepared bulletin boards, classroom materials, and individual student portfolios to support teacher plans
Coordinated distribution of educational resources including homework, textbooks, and classroom supplies.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success
Developed instructional resources and visual tools to enhance lesson understanding.