Mari Reynolds
Austin,TX
Summary
Qualified New Home Sales Consultant with solid background in new home sales and customer relationship management. Successfully guided clients through home buying process, ensuring satisfaction and attention to detail. Demonstrated ability in negotiating contracts and managing client expectations effectively.
Overview
14
14
years of professional experience
Work History
New Home Consultant
Lennar
07.2019 - 09.2024
- Maintained our Selling philosophy when serving our home buyers and realtors utilizing all selling and organizational tools
- Monitored and recorded daily customer traffic, using company-designated tracking programs
- Communicated with the field team and recorded all our home construction stages
- Attended sales meetings to review neighborhood status and sales strategies
- Developed an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising, and demographics
- Traveled throughout the community to self-generate sales from realtor/co-broker businesses, referrals, and self-prospecting
- Provided timely and consistent follow-through with current customers from initial contact to after closing
- Sent over 120 emails per week to our Realtor Partners
- Provided ongoing support to clients post-sale by addressing any concerns or issues that arose during their transition into their new homes.
- Advised clients on financing options for purchasing a new home while working closely with preferred lenders.
Internet Sales Coordinator
Lennar
04.2023 - 05.2024
- Provided a welcoming experience for our online customers through live chat, email, and SMS
- Analyzed website analytics data to identify areas of improvement in user experience and conversion rates.
- Monitored online sales performance, identifying trends and making data-driven recommendations for improvement.
- Resolved customer issues promptly, fostering positive relationships and encouraging repeat business.
- Provided training to new team members on company processes, systems, and best practices in Internet sales coordination.
- Ensured seamless communication between the Internet Sales team members in achieving target goals monthly basis.
- Collaborated with cross-functional teams to develop targeted email campaigns that generated leads and conversions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
New Home Consultant
Lennar
07.2019 - 10.2022
- Sell, process and close homes by company business plans with the final goal of creating a customer that is 'tickled, delighted and happy'
- Maintained all required Lennar Success University (LSU) Training Suites
- Adhere to the company's selling philosophy when serving our home-buying customers and realtor customers utilizing all selling and organizational tools provided
- This also includes accompanying them through the Welcome Home Centers, undecorated models (which may be at various stages of construction), and/or available homesites
- Provided timely and consistent follow-through with current customers from initial contact to after closing
- Records must be maintained of all communication
- Traveled throughout the community to self-generate sales from realtor/co-broker businesses, referrals, and self-prospecting
- Developed an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising, and demographics
- Monitored and recorded daily customer traffic utilizing company-designated tracking tools
- Recorded data regularly and prepared periodic company reports promptly
- Participated in the homeowner orientation(s) required by the division
- Where appropriate, work with customers on their builder option purchases
- Participated in neighborhood promotions and marketing programs
New Home Sales Counselor | Mentor
Milestone Community Builders
03.2015 - 07.2019
- Track/Analyze competition in surrounding subdivisions regarding product, pricing, and inventory
- Learn and apply the company's 'Critical Path' structured selling process and complete all training
- Consistently maintain a detailed lead system for prospects, referrals, and realtors
- Received quarterly Awards for Home Sales consistently in every quarter
- Responsible for the Profitability, Quality, and Quantity of sales contracts in new home subdivision
- Provide high-level Customer Satisfaction and demonstrate Excellent People Skills
- Continually Prospect, Market and create Trust through Knowledge and Service
- Organic Marketing through lead generation and conversion
- Product Marketing
- Led brainstorming sessions with marketing team members to develop ideas on bringing more traffic when the market was slow
- Closed communities and Started/Launched Brand New Communities within Milestone Community Builders
- With $18,214,952.00 in total Home Sales
Assistant Community Manager
Rainier Management
04.2014 - 03.2015
- Responsible for marketing and leasing of properties
- Collect and post monthly monies to proper ledgers and communities
- Responsible for monthly pre-close and closeout
- Evolve a monthly leasing plan for apartments that need to be rented
- Assist community manager with weekly reports, market surveys and or coding monthly bills
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Assistant Community Manager/Leasing Manager
Greystar
05.2013 - 04.2014
- Assist the Community Manager in creating and maximizing income opportunities through the aggressive management of community operations
- Make recommendations to enhance the bottom-line performance of the community
- Generate weekly reports, and a monthly financial Delinquency Report as well as bank deposits and Computer data
- Supervises all on-site personnel in the absence of the Community Manager
- Assists with rent collections striving for zero delinquencies each month
- Assists with community inspections
- Consistently attempt to collect 'bad debt' before being written off
- Other duties as assigned
- Responsible for managing and directing the property's marketing, print and internet advertising, sales activities, leasing team members, and other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives
- Supervised the property's leasing team members by interviewing, hiring, orienting, and training employees, and managing their performance under company policies, values, and business practices
- Responsible for completing various accounting, financial, administrative, and other reports and performing other duties as assigned or as necessary by the community manager
Licensed Real Estate Agent
Apartments Here
10.2012 - 05.2013
- Assist sellers in marketing property
- Assist customers in search of apartment homes based on their qualifying criteria
- Responsible to perform and maintain the activities under the conduct of the real estate business practices
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
Assistant Community Manager/Leasing
Gables Residential
02.2011 - 06.2012
- Maintained superior customer service as per the Gables 10 Pledges of customer service
- Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans, show, lease and move in prospective residents
- Received and collected all rents in accordance with company standards, maintained all residents' files, ensuring completeness and accuracy of all paperwork and documentation
- Prepared and delivered all legal and formal notices in accordance with state law and company standards, including late notices, and notices of violation of community rules and regulations
- Demonstrated the ability to resolve resident complaints and direct issues and matters to the community manager
- Responsible for filing all necessary evictions or other legal proceedings
Licensed Real Estate Agent
Apartments Here
10.2010 - 01.2011
- Assist sellers in marketing property
- Assist customers in search of apartment homes based on their qualifying criteria
- Responsible to perform and maintain the activities under the conduct of the real estate business practices
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Negotiated, facilitated, and managed real estate transactions.
Education
Real estate license -
The Austin Institute of Real Estate
Austin, TX06.2010
High school diploma - Graduated with Texas Scholars
Sharyland High School
Mission, TX01.2000
Skills
- Strong Communication Skills
- Interpersonal Skills
- Contract Negotiation
- Sales expertise
- Community events
- Appointment scheduling
- Customer retention strategies
- Teamwork and collaboration
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
Accomplishments
- Lennar Presidents CLUB, OVER 1 million Dollars in Sales
- 2019
- 2020
- Million Dollar Club, 2016
- Million Dollar Club, 2017
- Million Dollar Club, 2018
- J Turner Customer Service Award, for Camden Dev. Inc, 2007-2008
- Top Leasing Agent Award, for all Camden Dev. Inc Austin Communities, 2008
Languages
English
Full Professional
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Internet Sales Coordinator
Lennar
04.2023 - 05.2024
New Home Consultant
Lennar
07.2019 - 09.2024
New Home Consultant
Lennar
07.2019 - 10.2022
New Home Sales Counselor | Mentor
Milestone Community Builders
03.2015 - 07.2019
Assistant Community Manager
Rainier Management
04.2014 - 03.2015
Assistant Community Manager/Leasing Manager
Greystar
05.2013 - 04.2014
Licensed Real Estate Agent
Apartments Here
10.2012 - 05.2013
Assistant Community Manager/Leasing
Gables Residential
02.2011 - 06.2012
Licensed Real Estate Agent
Apartments Here
10.2010 - 01.2011
High school diploma - Graduated with Texas Scholars
Sharyland High School
Real estate license -
The Austin Institute of Real Estate
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