Mari Scranton
Kenmore,WA
Summary
Motivated professional with experience in health care. Passionate about customer service and eager to apply my skills and dedication to new opportunities within a patient service representative role.
Overview
16
16
years of professional experience
Work History
Patient Services Representative
Evergreen Health - Pulmonary Care
Kirkland, WA
01.2024 - 07.2024
- Greeted patients, collected copayments, and assisted with registration.
- Answered calls, responded to inquiries, and directed callers.
- Scheduled appointments and managed patient services, including insurance verification and appointment scheduling
- Coordinated scheduling of appointments across multiple departments and with clinical staff to manage patient flow, thereby reducing wait times and improving satisfaction.
- Provided language services and excellent customer service.
- Possessed basic medical knowledge, responded to emergencies, and communicated with medical staff.
- Familiar with software systems like Finesse, Teams, and Epic.
- Maintained patient confidentiality per HIPAA regulations.
Patient Service Representative
Evergreen Health - Call Center
Kirkland, WA
08.2022 - 01.2024
- Managed and interacted with customers via calls and email professionally.
- Answered inquiries, provided service info, and directed callers appropriately.
- Engaged actively with callers, diffusing anger and confirming information.
- Documented each call with detailed notes on customer conversations.
- Verified insurance eligibility for patients and scheduled appointments.
- Entered patient data accurately into electronic health records.
- Software Knowledge: Experienced in using Finesse, Teams, and Epic software systems.
- Ensured HIPAA compliance in handling confidential patient information.
- Maintained an empathetic and professional engagement with customers at all times.
Environmental Services
Evergreen Health
Kirkland, WA
01.2022 - 08.2022
- Leadership: Demonstrated leadership skills within the Environmental Services department at Evergreen Health.
- Environmental Services Expertise: Proficient in maintaining cleanliness and hygiene standards in hospital rooms, ensuring a safe and comfortable environment for patients.
- Communication: Excellent communication skills, regularly liaising with nursing staff and peers to ensure efficient operations and patient satisfaction.
- Team Collaboration: Active participant in daily huddles, contributing to team discussions and problem- solving.
- Interpersonal Skills: Strong ability to interact effectively with diverse staff members, fostering a positive work environment and facilitating smooth operations.
Small Business Owner
Cleaning Therapy
Kenmore, WA
02.2008 - 12.2021
- Entrepreneurial Owner: Operated a thriving small cleaning business.
- Team Management: Managed a dedicated team of three employees.
- Customer Relations: Built a loyal client base and instilled a sense of pride in our work.
- Hands-on Service: Personally, serviced a significant portion of our clients.
- Operational Management: Handled all backend operations, including bookkeeping and payroll.
- Recruitment and Training: Actively involved in employee training and recruitment.
- Client Relations: Maintained strong client relations, addressing their needs and concerns promptly.
- Estimates: Provided new client estimates, ensuring transparency and building trust.
- Quality Assurance: Oversaw quality control and assurance, striving for excellence in our offerings. Scheduling and Coordination: Managed scheduling and calendar coordination, ensuring optimal resource allocation and timely service delivery.
Skills
- Patient Registration
- Appointment Scheduling
- Multitasking and Organization
- Post-Discharge Care Coordination
- Healthcare knowledge
- Problem-Solving
- Referral Coordination
- Customer Service
Timeline
Patient Services Representative
Evergreen Health - Pulmonary Care
01.2024 - 07.2024
Patient Service Representative
Evergreen Health - Call Center
08.2022 - 01.2024
Environmental Services
Evergreen Health
01.2022 - 08.2022
Small Business Owner
Cleaning Therapy
02.2008 - 12.2021