Front Office Coordinator
Hematology/Oncology
08.2010 - Current
Mari Sweat
Medical
Jonesboro,GA
Timeline
Administrative Assistant
Southside Kidney Clinics
09.2006 - 08.2007
Reuse- bio tech/Inventory Specialist
DaVita
02.1997 - 05.2004
Diploma - English, Sociology, Drama, Chorus
Jonesboro Senior High
08.1982 - 06.1983
Work History
Front Office Coordinator
Hematology/Oncology
08.2010 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
Administrative Assistant
Southside Kidney Clinics
09.2006 - 08.2007
- Supported daily administrative operations by managing schedules and coordinating meetings.
- Assisted with document preparation, ensuring accuracy and adherence to company standards.
- Maintained filing systems for efficient retrieval of information and documentation.
- Collaborated with team members to streamline office processes and improve workflow efficiency.
Reuse- bio tech/Inventory Specialist
DaVita
02.1997 - 05.2004
- Learned safety protocols to maintain a secure work environment.
- Supported team members in daily tasks, fostering a collaborative atmosphere.
- Operated various machinery under supervision, developing technical skills.
- Followed standard operating procedures to ensure consistent quality output.
- Documented maintenance logs and reports to track equipment performance.
- Participated in training sessions to enhance knowledge of industry practices.
- Conducted inventory checks for tools and materials to support workflow continuity.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Education
Diploma - English, Sociology, Drama, Chorus
Jonesboro Senior High
Jonesboro, GA 08.1982 - 06.1983
Skills
- expertise
- Reception duties
- Front office management
- Insurance verification
- Office management
- File organization
- Calendar management
- Process improvement
- Document management
- Record preparation
- Information protection
- Sensitive information handling
- Basic accounting
- Exceptional communication
- Switchboard experience
Office organization
Patient relations
Filing
Scheduling appointments
Phone and email etiquette
Multitasking and organization
Documentation and recordkeeping
Data entry
Inventory management
Coding
Electronic health record system
Inventory control
Summary
Knowledgeable Front Office Coodinator with robust background in managing front office operations and enhancing client satisfaction. Successfully coordinates schedules, streamlines administrative processes, and provided exceptional customer service. Demonstrates organizational and communication skills, ensuring efficient front desk operations and seamless team collaboration. Proficient with patient care, processing patient insurance, documents, excellent communication and problem solving skills, boosting moral and ensuring patient confidence.
Work Preference
Work Type
Full TimeCertification
- CAP - Certified Administrative Professional
- Medical Terminology
- Medical Administration
- Hazmat shipping/bio tech certified
- Accounting/Inventory Reconciliation