Mari Toyama
Jacksonville
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Babysitter
Navy Spouses and Family Overseas
08.2021 - 06.2023
- Supervised children's activities, ensuring safety and engagement in diverse environments.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Played games, worked on puzzles, and read books to young children.
Restaurant Hostess
Longhorn Steakhouse
07.2023 - 08.2024
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen and waitstaff to enhance dining experience.
- Trained new hostesses on procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Completed daily side work and opening and closing duties without fail.
Server
Pho Viet Restaurant
08.2024 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to deliver timely food orders and maintain service efficiency.
- Assisted in training new servers, promoting teamwork and adherence to restaurant protocols.
- Managed cash register operations, ensuring accurate transactions and efficient payment processing.
- Adapted to fast-paced environment, prioritizing tasks to meet high customer demand during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Duncan U. Fletcher
Jacksonville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- High volume dining
- Customer service
- Memory retention
- Shift management
Certification
- First Aid/CPR Certified
Timeline
Server
Pho Viet Restaurant
08.2024 - Current
Restaurant Hostess
Longhorn Steakhouse
07.2023 - 08.2024
Family Babysitter
Navy Spouses and Family Overseas
08.2021 - 06.2023
High School Diploma -
Duncan U. Fletcher