Maria Suazo
Seagoville,TX
Summary
To gain a position utilizing my vast experience in management as well as customer service with an emphasis on my expertise in a training environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Eligibility Counselor
Eligibility Consultants Inc
03.2023 - Current
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Performed eligibility assistance, case management, referrals or related function.
- Uploaded and submitted verification documents and completed applications.
- Complied with department, organization and government policies and procedures.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Built relationships with diverse stakeholders to achieve successful program implementation.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Engaged wider departments in accurate, timely paperwork completion.
- Resolved discrepancies with client applications to verify eligibility.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Work mostly on epic systems, look as patient who doesn't have insurance, with government assistance, and baylor charity.
- Help locate patient insurance through our wide search system zkeep,recondo,avalitiy,novasphere.to be able to load on baylor system.
Training Ambassador
Amazon
03.2021 - 03.2023
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Built constructive trainer and vendor relationships for successful program delivery.
Head of Human Resources / Administrator area Director / Mechanic Director / Fleet Manager / Data Entry Clerk
Pannell Industry Inc.
01.2021 - 11.2022
- Head of HR and Administrator area Director responsible for coordinating meetings, handling payroll, hiring and firing, conducting meetings
- Mechanical Director responsible for ordering parts and scheduling repairs
- Fleet Manager and Data Entry Clerk responsible for managing productivity and completing work reports.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Night Stocker
Walmart
03.2020 - 03.2021
- Organizing new products, training new employees
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Unloaded arriving product stock and moved to store display areas.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Outbound Shipping Handler
Amazon
03.2019 - 03.2020
- Responsible for packaging and labeling customer orders
- Lifted up to Number pounds on regular basis.
- Operated Type, Type and Type equipment in safe way.
- Filled out documentation for each shift on time and with accuracy.
- Completed visual inspections of Description to check quality against standards.
General Manager / Corporate Train Manager
Which Wich
03.2014 - 03.2019
- General Manager of Training responsible for staff development and growth
- Trains franchisees and staff members on all aspects of the business
- Handles hiring, scheduling, ordering, and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Aloha Hawaiian BBQ
03.2013 - 03.2015
- Managed a staff of 10+
- Responsible for scheduling, inventory, and ordering.
- Providing great customer service.
Education
ASSOCIATES DEGREE -
CEDAR VALLEY COLLEGE
01.2011
Skills
- Product identification
- Shelving
- Storage Organization
- Equipment monitoring
- Heavy Liftin
- Stock replenishment
- Stock Rotation
- Inventory Counts
- Moving merchandise
- Stocking shelves
- Applicant engagement
- Program knowledge
- Effective communication skills
- Proficiency in Software
- Data Entry
- Documentation And Reporting
- Record Keeping
- Appointment Scheduling
- Application Review
- Case Management
- Attention to Detail
- Collaboration and Teamwork
- Maintaining Client Records
- Microsoft Access
- Customer Service
- Eligibility Requirements
- Medical Records Review
- Application Processes
- Case File Management
- Knowledgeable in Software
- Telephone Etiquette
- Resource information
- Documentation and paperwork
- Interviewing
- Government relations
- Cultural Sensitivity
- Scheduling and Appointment Setting
- Client Advocacy
Skills Abilities
Three years of General Manager Experience in a high volume training store. Manages a staff of 15 on a daily basis as well as 7-15 trainees per month. Aided in the promotion of several managers as well as corporate trainers, I am a certified training specialist through Which Wich corporation. I am responsible for the complete training of franchisees on a monthly basis. Training includes teaching strong management skills as well as day to day store operations, I am the training General Manager for Which Wich corporate. All training for franchisees as well all internal hires are trained by myself and the training crew that I developed
Languages
Spanish
Professional Working
Timeline
Eligibility Counselor
Eligibility Consultants Inc
03.2023 - Current
Training Ambassador
Amazon
03.2021 - 03.2023
Head of Human Resources / Administrator area Director / Mechanic Director / Fleet Manager / Data Entry Clerk
Pannell Industry Inc.
01.2021 - 11.2022
Night Stocker
Walmart
03.2020 - 03.2021
Outbound Shipping Handler
Amazon
03.2019 - 03.2020
General Manager / Corporate Train Manager
Which Wich
03.2014 - 03.2019
Manager
Aloha Hawaiian BBQ
03.2013 - 03.2015
ASSOCIATES DEGREE -
CEDAR VALLEY COLLEGE
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