Maria Jedro
Fort Worth
Summary
Experienced customer service professional and team leader with a strong track record in creating positive team environments, driving customer satisfaction, and improving daily operations. Many years of experience in fast-paced service industries, including restaurant and retail, with a focus on communication, problem-solving, and staff development. Known for reliability, adaptability, and a hands-on leadership style. Currently seeking a part-time position while completing a degree, bringing dedication, professionalism, and a strong work ethic to every role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Spiral Diner & Bakery
10.2018 - 07.2025
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate/Partner
Starbucks
08.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prestige Department Manager
Ulta Beauty Inc.
09.2016 - 06.2017
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Answered phone calls and emails to schedule client appointments.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Ranked among top sales performers, improving revenue.
Assistant Manager
Hot Topic
08.2010 - 09.2016
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Developed and implemented strategies to increase sales and profitability.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Education
Associate of Arts - Nutrition & Dietetics
Tarrant County College
Fort Worth, TXBachelor of Science - Counseling Psychology
TCU/SNHU
Fort Worth05-2029
Skills
- Customer service and satisfaction
- Team leadership
- Product and service sales
- Verbal and written communication
- Multitasking and organization
- Time & workload management
- Inventory management
- Goal setting
- Problem-solving & decision-making
- Conflict resolution
- Team collaboration
- Process improvement strategies
- Scheduling and planning
Certification
- Food Handler
- TABC
Timeline
Assistant Manager
Spiral Diner & Bakery
10.2018 - 07.2025
Associate/Partner
Starbucks
08.2018 - 10.2018
Prestige Department Manager
Ulta Beauty Inc.
09.2016 - 06.2017
Assistant Manager
Hot Topic
08.2010 - 09.2016
Associate of Arts - Nutrition & Dietetics
Tarrant County College
Bachelor of Science - Counseling Psychology
TCU/SNHU
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