Maria A Aviles
Cudahy,CA
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
25
25
years of professional experience
Work History
Compliance Clerk
AJR Trucking
01.2023 - Current
- Reviews driver qualification files in accordance with required standards for approval Compiles and maintains proper driver qualification file
- Produces and maintains daily reports
- Frequent database entry for status changes and employment
- Support Department of Transportation compliance activities
- Enhance the company's positive image and provide exceptional customer service to associates and customers
- Strict adherence to the applicable federal, state, local laws and company policies.
- Investigated complaints from customers regarding possible violations of legal requirements.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Partnered with hiring managers to ensure compliance with federal regulations related to employment eligibility verification.
Clerk II
Estes Express Lines
07.2020 - 10.2022
- Answer telephones with a heavy call volume and direct calls with accuracy
- Responsible for checking in drivers
- Enter delivery manifest data into the computer system
- Conduct imaging and scanning of bills of lading and other documents
- Identify freight bills requiring special delivery instructions
- Responsible for the distribution of bills of Lading
- Enter data into the dispatch system or AS400
- Work with driver handhelds
- Contact customers and coordinate delivery times and schedule appointments for freight delivery.
- Answered phones in a courteous manner while providing excellent customer service.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Office Clerk
Old Dominion Freight Line
09.2017 - 06.2020
- Provide administrative support and assistance to supervisors, drivers and other service center personnel to ensure high levels of productively and smooth operations
- Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness
- Prepare a variety of documents and reports using AS400 and SAP to ensure accurate and timely customer service
- Answer phones and provide exceptional customer service to internal and external customers including answering general questions, providing rate quotes, delivery information and routing calls to the appropriate areas if needed.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Created daily logs of dispatched vehicles and personnel.
- Provided customer service support to clients seeking assistance with transportation services.
- Researched potential new routes for efficient delivery operations.
- Coordinated meetings between dispatchers, drivers and supervisors regarding operational changes or updates.
- Tracked shipments using GPS technology in order to provide real-time status updates.
Customer Service Supervisor
Noble Distribution System
02.2001 - 07.2007
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations
- Organized and managed the inventory of all incoming and outgoing shipments.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Supervised warehouse personnel in loading and unloading cargo containers or trucks.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Processed invoices for payment in a timely manner according to established procedures.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Provided customers with information about product specifications, availability, cost, and delivery dates.
- Assisted customers with any questions or concerns that arose during the import and export process.
- Conducted quality assurance inspections on incoming and outgoing shipments to verify accuracy of orders before releasing them to customers or suppliers.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Directed cargo loading to monitor even distribution of weight.
- Completed bi-weekly payroll for 53 employees.
Education
Bachelor's Degree in Business Administration and Science -
California State University
Los Angeles, CA06.1998
Skills
- Accounts Receivable
- Forecasting
- Accounting
- Compliance Monitoring
- Documentation Review
- Safety Compliance
- Investigative reporting
- Public Safety
- Inventory Restocking
- Warehousing and delivery
- Overseeing deliveries
- Coordinating transportation
- Materials Handling
- Updating logs
- Inspecting goods
- Tracking inventory levels and orders
- Resolving Problems
- Shipment Receiving
- Distribution Management
- Customs Compliance
- Product storage
- Transportation Planning
- Basic accounting
- Microsoft Office expertise
- Scheduling appointments
- Spreadsheet development
- Bookkeeping
- Records Maintenance
- Scheduling
- Data Entry
- Document Editing
- Invoice Processing
- Microsoft Office
- Regulations
- Process implementation
Languages
English
Limited Working
Spanish
Professional Working
Timeline
Compliance Clerk
AJR Trucking
01.2023 - Current
Clerk II
Estes Express Lines
07.2020 - 10.2022
Office Clerk
Old Dominion Freight Line
09.2017 - 06.2020
Customer Service Supervisor
Noble Distribution System
02.2001 - 07.2007
Bachelor's Degree in Business Administration and Science -
California State University
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