Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Abreu

Lake Worth

Summary

Diligent [Desired Position] with solid foundation in managing guest services and resolving customer inquiries. Successfully led team to ensure smooth daily operations and high guest satisfaction. Demonstrated expertise in conflict resolution and effective team communication.

Hospitality professional with comprehensive background in guest relations and team leadership. Proven ability to enhance guest experiences and maintain high service standards. Reliable team player who adapts to shifting priorities and excels in collaborative environments, showcasing strong problem-solving and communication skills.

Hardworking Bolay with long track record of guiding teams to exceed customer expectations. Talented at maintaining guest satisfaction, resulting in customer retention and loyalty as well as increased revenue. Dynamic leader with expertise in motivating staff to exercise excellent judgment when providing superior service.

Overview

11
11
years of professional experience

Work History

Guest Service Team Leader

Bolay Restaurant
12.2021 - Current
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Greeting all customers in a friendly and welcoming manner
  • Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
  • Led team meetings to address concerns and inform employees of new policies and procedures.

Guest Service

Whole Foods Market Inc
01.2017 - 04.2021
  • Provided exceptional guest service by responding promptly to inquiries and assisting with any concerns or requests from patrons.
  • Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
  • Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Delivered exceptional guest service by resolving issues promptly and professionally, fostering a positive atmosphere within the arena.

Baby Sitter

Lisa Puesan
07.2013 - 08.2017
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

High School Diploma -

Escola Estadual De Educação Tecnológica Do Pará
Brazil
05-1984

Skills

  • Customer service
  • Exceptional communication
  • Guest engagement
  • Team management
  • Home Health Aide Certified
  • Good with Team Members
  • Strong leadership
  • Guest relations
  • Trilingual

Languages

Portuguese
Full Professional
Spanish
Full Professional
English
Full Professional

Timeline

Guest Service Team Leader

Bolay Restaurant
12.2021 - Current

Guest Service

Whole Foods Market Inc
01.2017 - 04.2021

Baby Sitter

Lisa Puesan
07.2013 - 08.2017

High School Diploma -

Escola Estadual De Educação Tecnológica Do Pará

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Maria Abreu