Maria Acevedo
Queens,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes, as demonstrated at Bakery Punto Rojo. Skilled in customer support and money handling, adept at understanding customer needs and boosting service quality. Excelled in leadership roles, ensuring operational excellence and accuracy in transactions.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Bakery Punto Rojo
10.2023 - 06.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Followed production chart to keep hot, fresh products available daily.
Cashier
La Abundancia
02.2014 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
La 14
01.2010 - 03.2013
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
La Campiña
Colombia06.2001
Skills
- Customer Support
- Payment Processing
- Money handling abilities
- Understanding Customer Needs
Timeline
Client Service Representative
Bakery Punto Rojo
10.2023 - 06.2024
Cashier
La Abundancia
02.2014 - 02.2023
Cashier Team Lead
La 14
01.2010 - 03.2013
High School Diploma -
La Campiña