Maria Ackerman
Land O Lakes,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled relationship-builder with first-rate communication and time management abilities, alongside adeptness in data entry and problem-solving. Committed to promoting development of functional skills and independence. Experience with children suffering from various behavioral conditions.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Amped Fitness
02.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared montly employee work schedules to meet operational needs.
- Managed front desk maintenance of client records and lab data.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Babysitter
Doublemint
01.2022 - 01.2024
- Communicated with parents regarding children's progress and development, raising any issues.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Server
Big Apple Bagels
09.2021 - 12.2022
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Retail Sales Associate
Belk
05.2020 - 08.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Utilized upselling techniques to promote additional products and increase sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Psychology
The University of Tampa
Tampa, FL05.2027
High School Diploma -
Land O Lakes High School
Land O' Lakes, FL05.2023
Skills
- Adaptability and Resilience
- Professionalism and Discretion
- Problem-Solving
- Data Entry
- Spanish Fluency
- Customer Service
- Conflict Management
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Amped Fitness
02.2024 - Current
Babysitter
Doublemint
01.2022 - 01.2024
Server
Big Apple Bagels
09.2021 - 12.2022
Retail Sales Associate
Belk
05.2020 - 08.2021
Psychology
The University of Tampa
High School Diploma -
Land O Lakes High School