Maria Acosta
Hialeah
Summary
Organized and dependable customer service associate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
The Farmer's Dog
02.2023 - Current
- Assisted customers via chat, email, text message, and phone calls.
- Collaborated with the team to enhance overall customer satisfaction.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Adapted quickly to new processes, contributing to a more streamlined workflow.
- Asked customers questions to determine, verify, and solve common problems.
- Utilized problem-solving skills to troubleshoot and resolve technical-related customer inquiries.
- Enhanced customer satisfaction by promptly addressing questions/concerns and providing accurate information.
Customer Experience Associate
Chewy
10.2021 - 03.2022
- I responded to customers' questions about the products.
- Processed debit and credit card payments.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Met customer call guidelines for service levels, handle time, and productivity.
Sever - Barista
Holi Vegan Kitchen
10.2019 - 10.2021
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on restaurant protocols and best practices for customer interaction.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
GED -
American World Wide Academy
06-2020
Skills
- CRM expert
- Customer service
- Understanding customer needs
- Teamwork and collaboration
- Work prioritization
- POS systems expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Associate
The Farmer's Dog
02.2023 - Current
Customer Experience Associate
Chewy
10.2021 - 03.2022
Sever - Barista
Holi Vegan Kitchen
10.2019 - 10.2021
GED -
American World Wide Academy
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