Maria Adame
Kissimmee,FL
Summary
Experienced hospitality professional with over 10 years of strong track record, including recent success as a Lead Housekeeping Supervisor with Engineering support. Demonstrated expertise in project management, team leadership, and problem-solving. Recognized for ability to anticipate challenges, make informed decisions, and develop long-term plans. Detail-oriented and proactive, placing a strong emphasis on quality, efficiency, and maintaining high cleanliness standards. Proven ability to manage multiple tasks in fast-paced environments while fostering team collaboration and optimizing operations sets apart in the industry.
Overview
10
10
years of professional experience
Work History
Lead Housekeeping Supervisor
Pacific Terrace Hotel
San Diego, CA
02.2015 - 02.2025
- Oversaw deep-cleaning projects, ensuring timely completion with minimal disruption to hotel operations.
- Assisted Engineering by organizing maintenance records and project management charts.
- Recruited, trained, and led high-performing housekeeping team.
- Implemented eco-friendly cleaning methods while maintaining top-tier quality standards.
- Managed supply inventory, tracked usage, and ordered within budget limits.
- Ensured compliance with health and safety regulations through routine inspections and audits.
- Coordinated prompt responses to guest requests with front desk and other departments.
- Reported maintenance issues and followed up with Engineering for resolution.
- Created and maintained staff schedules, shift reports, payroll, and departmental budgets for more than 30 employees.
- Collaborated with management on long-term strategies for both housekeeping and engineering support.
- Reduced operational downtime and overtime through efficient resource planning and scheduling.
- Create SOPs and Safety SOP's for engineering and Housekeeping areas.
Laundry Clerk
Coin Laundry
San Diego, California
09.2014 - 01.2015
- Maintained clean and safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain client satisfaction.
- Reduced error rates with meticulous attention to detail when sorting, washing, drying, folding, and packaging laundry items.
- Retained loyal customers through consistent delivery of high-quality services that exceeded expectations.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Cleaned machine filters and lubricated equipment.
- Tested machines and made minor adjustments, keeping equipment functional.
- Used to work with more than 15 costumers at the same time.
Education
High School Diploma -
Centros De Estudios Tecnologicos Del Mar No.11
Ensenada, Baja California, Mexico06-2009
Skills
- Adaptability
- Time Management
- Report Preparation
- Cross-Department Collaboration
- Leadership
- Problem-Solving
- Customer service-focused
- Document Control (project Management, charts, SOP's & Safety)
- Invoice Processing
- Systems (OPERA, microsoft system, HotSOS)
- Workload prioritization
- Health and safety compliance (work place and OSHA)
Accomplishments
- 2022 Employee of the year Housekeeping and Engineering.
- March 2025 Certificate of English Second Language and Hospitality.
Personalattributes
- I consider myself a person with clear goals.
- I always follow the line.
- People will consider me a person with high responsibility.
- A person who can work under pressure and who gives good results.
- I consider that my ideas or contributions to my work are to improve the entire team.
- I am very good at working in a multicultural environment.
- I consider myself a person who likes to meet new people and learn from their good qualities.
Hobbies
- From an early age I have always been interested in cooking.
- The pleasure of being in a kitchen and preparing something for the family is something that runs in the family.
- Although I have other hobbies that are more casual like photography.
- I like to capture what catches my attention at the moment.
- If I don't have my camera at the moment it will be with the phone.
- When there is inspiration, I can write a complete novel, it is one of my guilty tastes.
- And music should always be there, to cook, to write, to take care of the plants that have ultimately become a huge pleasure.
Languages
Spanish
Native or Bilingual
English
Professional Working
Personal Information
Title: Lead Housekeeping Supervisor & Assistant Engineering
Timeline
Lead Housekeeping Supervisor
Pacific Terrace Hotel
02.2015 - 02.2025
Laundry Clerk
Coin Laundry
09.2014 - 01.2015
High School Diploma -
Centros De Estudios Tecnologicos Del Mar No.11
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