Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Adame

Washington,North Carolina

Summary

Enthusiastic Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

  • Working at my own pace is my priority, but I get the job done. I am very good at solving problems, and making sure everything is correct and completed on time. One of the best things about me is that I am bilingual. I speak both Spanish and English, and I can translate. I also have experience handling cash, customer service, sales, management,

Overview

11
11
years of professional experience

Work History

Housekeeper Manager

Abracadabra Cleaning LLC
Winterville, NC
06.2017 - 12.2024
  • Taught cleaning procedures to housekeeping staff.
  • Supervised and supported housekeeping personnel to maximize the quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Maintained and organized cleaning supplies stock.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Trained new staff on cleaning techniques and company standards for quality service.
  • Conducted regular inspections of cleaned areas to maintain high cleanliness standards.

Cashier

Food Lion
Washington, NC
01.2016 - 01.2016
  • I was hired around November, , 2017
  • Because I found a better opportunity
  • I accomplish everything they ask me to do every day, I also try helping my coworkers and customers when they need help
  • I am currently working at Abracadabra Professional Cleaning LLC since June 17,2017 my role is Team Manager, i am in charge of cleaning, making sure things are done right, helping teams with any issue they have, during the day, and also communicating and solving any issue a customer has with the cleaning.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Front Desk

Baymont Inn and Suites
Washington, NC
01.2015 - 08.2015
  • At 3635 US Highway 17 South in Chocowinity NC 27817,
  • I accomplish everything they ask me to do every day
  • I worked at Boost Mobile Store by East Coast Mobile LLC, at 500, 5th St, Washington, NC, , their contact number is (252) 689-6528
  • I was hired around January 20, 2016
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Explained policies and procedures to visitors.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Answered phone calls, provided information and connected callers to appropriate personnel.

Assembly Worker

CLARCOR Engine Mobile Solutions
Washington, NC
05.2014 - 12.2014
  • Their contact number is (252) 975-2553
  • I was hired around, -June 16, 2014
  • Because I got sick
  • But I accomplished everything they asked me to do every day, plus I helped my coworkers, when they needed it., position
  • My job consisted in customer service, and sales
  • I accomplish everything they ask me to do every day
  • I helped my coworkers, when they needed it.

Sales Associate

Boost Mobile
Washington, NC
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Increased purchase amounts by cross-selling with similar products.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.

Education

Mattamuskeet High School
01.2007

GED -

My Ged
Online

Skills

  • Work Inspection
  • Problem-Solving
  • Clear Communication
  • Decision Making
  • Cleaning Practices
  • Complaints Handling
  • Employee Training
  • Customer Service-Focused
  • Surface and Floor Cleaning
  • Guest Relations
  • Customer Relationship Management
  • Quality Assurance and Control
  • Conflict Resolution
  • Payroll Administration
  • Staff Training and Development
  • Staff Evaluations
  • Infection Control
  • Understanding Customer Needs
  • Verbal and Written Communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Housekeeper Manager

Abracadabra Cleaning LLC
06.2017 - 12.2024

Cashier

Food Lion
01.2016 - 01.2016

Front Desk

Baymont Inn and Suites
01.2015 - 08.2015

Assembly Worker

CLARCOR Engine Mobile Solutions
05.2014 - 12.2014

Sales Associate

Boost Mobile

Mattamuskeet High School

GED -

My Ged

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Maria Adame