Maria Aguayo
Yuma,AZ
Summary
Motivated professional offering 25 years of experience in referrals Coordinator, Patient Access, as well as the ability to work with other's as a team, Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Yuma Regional Medical Center
Yuma, AZ
03.2018 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained policies, procedures and services to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Referral Coordinator
Yuma Pediatrics
Yuma, AZ
10.1989 - 03.2024
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback on relevant referral trends, issues, and best practices.
- Resolved conflicts between referring physicians and receiving providers.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Provided guidance on how to make successful referrals based on individual patient needs.
- Analyzed patient outcomes data related to specific types of referrals.
Education
Some College (No Degree) - Business Administration
Palo Verde College
Blythe, CA05-1984
Skills
- Customer Service
- Registration and Admissions
- HIPAA Compliance
- Phone and Email Etiquette
- Team Collaboration
- Process Improvement
- Work Quality Evaluation
- Insurance Verification
- Problem-Solving
- Money Handling
- Referral Coordination
- English / Spanish Fluency
Languages
Spanish
Professional
English
Professional
Certification
- Received a certificate of accomplishment for Spanish at Yuma Regional Med
References
References available upon request.
Timeline
Patient Access Representative
Yuma Regional Medical Center
03.2018 - Current
Referral Coordinator
Yuma Pediatrics
10.1989 - 03.2024
Some College (No Degree) - Business Administration
Palo Verde College