Maria Al-Qenai
Irvine,CA
Summary
Experienced medical professional with a strong background in clinical care, management, and customer service. Skilled in leading teams, optimizing operations, and enhancing patient experiences. Proven ability to blend medical expertise with exceptional management and interpersonal skills to drive organizational success and deliver outstanding patient care.
Overview
8
8
years of professional experience
Work History
Lead Behavioral Health Technician
ACERA Health
Irvine, CA
09.2023 - Current
- Process all customer inquiries regarding product availability and service area, product description and application, account status, and installation
- Provide exceptional face to face customer service to surrounding areas
- Process care to clients in a manner that promotes safety, comfort, and support in a therapeutic home-like environment
- Assists clients with activities of daily living; attends to client behavioral issues and provides assistance in crisis intervention, as needed
- Leads evening group activities such as community reintegration, life skills, and recreational activities
- Completes daily documentations of client observations
- Transports clients to and from community appointments and supervised group outings
- Document and utilize KIPU
- Perform other duties as assigned by the program manager
- Assists with training and onboarding new hires
- Performs as the first point of contact for other behavioral health technicians while on shift.
Customer Service Representative
SafeStreets/ADT
Irvine, CA
06.2023 - 09.2023
- Process all customer inquiries regarding product availability and service area, product description and application, account status, and installation
- Provide exceptional face to face customer service to surrounding areas.
Lead Operations Supervisor
Lifeline Ambulance
Commerce, CA
06.2022 - 04.2023
- Provide basic life support to patients during transportation to hospitals, psychiatric facilities, doctor’s appointments, nursing homes, rehabilitation centers, hospice facilities, and home
- Operates in an ambulance in emergency situations with Critical Care nurses.
Direct Support Staff
PALS Inc.
Simi Valley, CA
05.2018 - 03.2019
- Teaching life management skills, psychosocial skills, following behavior modification plans, and applying them to trips into the community
- Responsible for developing, implementing and overseeing the day-to-day activities for clients with developmental disabilities and mental health issues.
EMT-B/ Firefighter
Fifth District Clarksville Fire Department
Clarksville, MD
06.2016 - 02.2019
- Provide basic life support to patients during transportation to the hospital in emergency settings
- Responsible for developing, implementing and overseeing the day to day activities for clients with developmental disabilities and mental health issues
- Worked alongside fellow firefighters in fire suppression with the intention of saving life and property.
EMT-B
Butler Medical Transport
Towson, MD
07.2016 - 02.2018
- Provide basic life support to patients during transportation to hospitals, psychiatric facilities, doctor’s appointments, nursing homes, rehabilitation centers, hospice facilities, and home.
Rehabilitation Counsellor
Humanim
Baltimore, MD
05.2016 - 07.2017
- Teaching life management skills, psychosocial skills, following behavior modification plans, and applying them to trips into the community
- Responsible for developing, implementing and overseeing the day to day activities for clients with developmental disabilities and mental health issues.
Education
College credit -
Golden West College
Huntington Beach, CA09.2024
College Credit -
Howard Community College
Columbia, MD12.2015
High School Diploma -
Spencerville Adventist Academy
Spencerville, MD05.2013
Skills
- CPR and First Aid Certified
- FEMA ICS 100,200,700,800 Certified
- Proficient in Spanish
Accomplishments
- 02/01/2016, Certificate of Completion CPR/AED/First Aid, 06/01/2024
- 04/01/2018, Certificate of Completion California Emergency Medical Technician-Basic, Currently not active
- 06/01/2017, Certificate of Completion FEMA-certified ICS 100, 200, 700, 800
- 06/01/2016, Certificate of Completion Maryland Fire and Rescue Institute-certified Emergency Medical Technician-Basic
References
Available Upon Request
Timeline
Lead Behavioral Health Technician
ACERA Health
09.2023 - Current
Customer Service Representative
SafeStreets/ADT
06.2023 - 09.2023
Lead Operations Supervisor
Lifeline Ambulance
06.2022 - 04.2023
Direct Support Staff
PALS Inc.
05.2018 - 03.2019
EMT-B
Butler Medical Transport
07.2016 - 02.2018
EMT-B/ Firefighter
Fifth District Clarksville Fire Department
06.2016 - 02.2019
Rehabilitation Counsellor
Humanim
05.2016 - 07.2017
College credit -
Golden West College
College Credit -
Howard Community College
High School Diploma -
Spencerville Adventist Academy
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