Maria Alamillo
Burbank,IL
Summary
Dynamic professional with a proven track record of superior performance, leveraging expertise in program administration, technology operations, and risk mitigation to support key initiatives within progressive organizations. Skilled in resource coordination, anticipating unique requirements and potential roadblocks, and developing backup plans to minimize risk for exceptional results. Highly experienced in program management, assessing true needs and expectations, and building lasting professional relationships to foster strategic partnerships for mutually beneficial outcomes. Demonstrated leadership in process streamlining, effectively managing diverse tasks by evaluating situations, assessing emergent needs, and implementing prompt solutions with a calm and dependable approach.
Overview
28
28
years of professional experience
Work History
Case Management
GoHealth
08.2020 - Current
- Assisted Medicare clients with plan selection.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Supported litigation team through document and call reviews.
- Implemented database for tracking patient cases and outcomes, significantly improving client retention.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Reduced complaint resolution timeframes through effective case management strategies i.e completing deep dive investigation with attention to detail keeping a two day turn around.
- Acted as a remote liason between members and insurance carriers.
Senior Secretary
Argonne National Laboratory
01.2012 - 2014
- Processed internship requests from laboratory divisions in accordance with company’s administrative policies and procedures.
- Provided interns with assistance in online services, calendars and other tasks ensuring development and maximized efficiency.
Catechist
St. Joseph Catholic Church
01.2012 - 2019
- Facilitated engaging religious education sessions for diverse age groups
- Employ a variety of teaching methods promoting critical thinking resulting in increased knowledge and interest in religious studies.
- Collaborated with church leadership to assess educational program effectiveness and implement improvements.
- Evaluated student progress through assessments, providing feedback to parents and guardians.
Independent Consultant
PARTYLITE
01.2018 - 01.2019
- Proactively service existing accounts to ensure best practices and procedures.
- Utilize communication skills to call on sales outlets, maintaining excellent customer service.
- Organize area and customer sales records to provide key insights on sales history.
Recruitment & Admissions Assistant
Catholic Theology Union
01.2009 - 01.2011
- Oversaw office supply orders for department keeping detailed record of all purchases.
- Processed application inquiries and financial aid applications into data base maintaining compliance with administrative policy and procedure.
- Handled production of financial aid reports implementing best practices.
- Assumed position as a member of Scholarship committee to facilitate in the reward decision making process.
Administrative Assistant
Center for the Study of Religious Life
01.1998 - 01.2009
- Handled key office tasks such as filing documents, generating reports and overseeing traveling arrangements.
- Worked directly with Director and Program Coordinator providing key support.
- Collaborated with staff members for event planning, coordinating detailed schedules.
- Managed all financial transactions for membership dues, books and conference payments as well as preparing weekly bank deposits.
- Utilized Microsoft Access software to update and maintain database information.
- Developed SQL queries, forms and reports.
- Oversaw layout and design of CSRL newsletters, brochures and reports ensuring clean and accessible final product.
Education
Associate of Science - IT Security Specialty
Moraine Valley Community College
Palos Hills, IL01.2020
Skills
- Proficient in QuickBooks
- Proficient in Office 365
- Microsoft Excel certification
- Proficient in digital communication tools
- Effective self-management
- Medicare agent with multi-state licensing
LANGUAGE:
Bilingual, fluent in Spanish
Timeline
Case Management
GoHealth
08.2020 - Current
Independent Consultant
PARTYLITE
01.2018 - 01.2019
Senior Secretary
Argonne National Laboratory
01.2012 - 2014
Catechist
St. Joseph Catholic Church
01.2012 - 2019
Recruitment & Admissions Assistant
Catholic Theology Union
01.2009 - 01.2011
Administrative Assistant
Center for the Study of Religious Life
01.1998 - 01.2009
Associate of Science - IT Security Specialty
Moraine Valley Community College