MARIA ALBANI
Orlando,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Proficient in using technical and interpersonal skills to enhance organizational efficiencies and operations.
Overview
25
25
years of professional experience
Work History
Associate Clinical Administrative Coordinator
United Health Group - Optum Health
Remote
2022.08 - Current
- Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and/or naviHealth team as needed.
- Complete administrative documentation for member records including but not limited to disenrollment, transitioning, creating authorization shells, attaching documents (i.e. medical records), and logging therapy information.
- Assist in a smooth coordination of members care between health providers and the health plan.
- Establish relationships and communicate, when appropriate, to providers, clients and/or naviHealth field/care management staff as defined by departmental policy and process.
- Triage inbound calls manage member inquiries/requests and resolve or escalates to appropriate naviHealth or health plan personnel.
- Run and/or review reports to monitor assigned team duties are completed.
Virtual Assistant
PLATO HQ
Remote
2020.02 - 2020.06
- Short-term contract supporting Customer Success and Product Ops with data entry, customer interactions via email and web chat, account monitoring and email campaigns.
- Updated Coda databases with both qualitative and quantitative data.
- Managed multiple Google Calendars.
- Interacted with customers via email, webchat, and Slack.
- Provided support personally or triage the customers' needs to the appropriate team member.
- Created and tracked various email campaigns.
Administrative Assistant
SIEMENS ENERGY, INC
Orlando , FL
2010.09 - 2011.05
- Provided administrative support to the Director of Marketing and staff.
- Served as liaison with other departments in the resolution of day-to-day administrative and operational challenges.
- In charge of database profile access requests per individual's requirements.
- Processed personnel actions for new hires, changes and departures; coordinate logistics of moves and planning.
- Accountable for computer hardware and software assignments and returns.
- Managed international travel and lodging arrangements.
- Managed company credit card account and organize Directors expenses.
- Handled all onsite and offsite meetings and luncheons: coordinate catering.
Executive Assistant
ORLANDO RENTALS CLUB
Orlando , FL
2009.03 - 2009.12
- Provided administrative support including answering phones, initiating and maintaining property files, copying, faxing and scanning.
- Managed inventory on multiple websites including MLS.
- Facilitated repairs and maintenance for all tenants.
- Prepared monthly financial statements including processing vendor invoices.
Executive Assistant / Owner Liaison
THE POINT ORLANDO RESORT
Orlando , FL
2008.06 - 2009.03
- Provided administrative support to the GM and HR department.
- Served as liaison between homeowners and property management firm.
- Completed bi-weekly payroll in ADP.
- Coordinated new hire paperwork and maintained confidential personnel records.
- Managed and processed vendor invoices including resolving any account discrepancies.
Legal Secretary / Assistant
ALLEN, KOPET & ASSOCIATES
Orlando , FL
1999.05 - 2008.03
- Responsible for compiling, typing, proofreading and revising correspondence and critical legal documents.
- Processed paperwork necessary for new legal matters.
- Used detailed-oriented skills to prepare and organize documents for trial.
- Organized and scheduled travel arrangements for all attorneys.
- Transcribed legal documents and phone conversations.
- Organized files for court proceedings.
- Scheduled all appointments, appearances and briefings.
Education
Associate of Arts Degree - Business Administration
VALENCIA COMMUNITY COLLEGE
Skills
- Adaptability and Flexibility
- Bilingual
- Productivity and Organization
- Problem Solving
- Scheduling Coordinator
- Calendar Management
- Attention To Detail
- Conflict Mediation
- Teamwork and Collaboration
- MS Office proficient
- Data Management
- Strong Work Ethic
Languages
Fluent in Spanish
Timeline
Associate Clinical Administrative Coordinator
United Health Group - Optum Health
2022.08 - Current
Virtual Assistant
PLATO HQ
2020.02 - 2020.06
Administrative Assistant
SIEMENS ENERGY, INC
2010.09 - 2011.05
Executive Assistant
ORLANDO RENTALS CLUB
2009.03 - 2009.12
Executive Assistant / Owner Liaison
THE POINT ORLANDO RESORT
2008.06 - 2009.03
Legal Secretary / Assistant
ALLEN, KOPET & ASSOCIATES
1999.05 - 2008.03
Associate of Arts Degree - Business Administration
VALENCIA COMMUNITY COLLEGE
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