Maria Alcala
Spring,TX
Summary
Dynamic, bilingual professional with over 7 years of experience in customer service, communication, client-facing roles, and data analysis. Adept at analyzing data to drive improvements, I effectively resolve conflicts and foster team collaboration. Passionate about achieving results, I utilize critical thinking to ensure compliance, and enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Auto Claims Adjuster
National General Insurance Company
Spring, TX
03.2025 - Current
- Negotiate settlements with claimants when appropriate.
- Interviewe claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Determine liability based on facts gathered from investigations.
- Ensure compliance with company policies and procedures as well as applicable state regulations.
- Review claims for possible fraud or misrepresentation of facts.
- Process payments according to terms outlined in policy contracts.
Shift Manager
McDonald's Restaurant
Spring, TX
01.2020 - Current
- Ensure completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitor store operations and organize daily crew to ensure compliance with company policies and procedures.
- Resolve conflicts between staff members in a professional manner.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Analyze sales reports for trends in order to identify areas for improvement or growth opportunities.
- Completion of daily financial deposits and inventory control
Teaching Fellow Internship
Breakthrough Collaborative
Houston, TX
06.2022 - 08.2025
- Supported English Language Learners by providing additional language support services.
- Organized and managed classroom activities and materials.
- Conducted assessments and evaluations of student progress.
- Maintained accurate records of student attendance, grades and behavior.
- Attended professional development workshops related to teaching practices.
- Created study guides, handouts, and other instructional materials.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12-2023
Associate of Science - Psychology
Lone Star College
Conroe, TX05-2021
High School diploma -
Collins Hill High School
Suwanee, GA05-2018
Skills
- Able to master new skills quickly
- Passionate
- Negotiation techniques
- Customer service
- Public Relations
- Data analysis
- Communication skills
- Team collaboration
- Time management
- Conflict Resolution
- Critical thinking
- Attention to Detail
References
References available upon request.
Accomplishments
Magna Cum laude graduate
Actively engage in the development of my husband's small business by helping innovate new procedures, improve customer service, organization of the business, marketing and time management of the staff.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Texas Insurance Claims Adjuster License
- Certified Shift Manager
Timeline
Licensed Auto Claims Adjuster
National General Insurance Company
03.2025 - Current
Teaching Fellow Internship
Breakthrough Collaborative
06.2022 - 08.2025
Shift Manager
McDonald's Restaurant
01.2020 - Current
Bachelor of Science - Psychology
University of Houston
Associate of Science - Psychology
Lone Star College
High School diploma -
Collins Hill High School
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