Maria Alcantara
Denver,CO
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Care for Women's Medical Group
07.2019 - 04.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Assistant
Bencare Medical Center
03.2015 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant/Patient Referral Coordinator
Doctors Medical Plaza
08.2010 - 03.2015
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Worked with patients to schedule tests and procedures.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
Education
Diploma - Medical Assistant
Everest College
Ontario, CA02-2010
Associate of Science - Medical Office Administration
San Joaquin Valley College
Rancho Cucamonga, CA06-2004
High School Diploma -
A.B. Miller High School
Fontana, CA06-2002
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- Office administration
- EMR / EHR
- HIPAA compliance
- Referral verification
- Insurance verification
- Medical office administration
- Payment collection
- Customer service
- Patient relations
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Care for Women's Medical Group
07.2019 - 04.2025
Medical Assistant
Bencare Medical Center
03.2015 - 07.2019
Medical Assistant/Patient Referral Coordinator
Doctors Medical Plaza
08.2010 - 03.2015
Diploma - Medical Assistant
Everest College
Associate of Science - Medical Office Administration
San Joaquin Valley College
High School Diploma -
A.B. Miller High School
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