Maria Aldaco
Assistant Manager
Dallas,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Hands on experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Associate Team Leader
Amazon
Forney, TX
11.2023 - Current
- Completed daily document logs to track shipments and inventory.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Removed damaged products from outgoing shipments during final inspections.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Placed products on conveyors for final wrapping and shipment.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Assistant Manager
Soul Bird Chkn Shack
Dallas, TX
06.2022 - 11.2023
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Implemented new procedures or systems to improve efficiency within the organization.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sous Chef
Tj's Seafood Market
Dallas, TX
07.2021 - 05.2022
- Responsible for the daily operations of the kitchen by providing professional leadership and direction to kitchen personnel
- Reduced food costs and maintained ordering for daily operations as well as catering events
- Kept a safe, secure, healthy environment by establishing, following, and enforcing all federal and state, as well as company food safety standards and procedures.
Assistant Manager
Malibu Poke
Dallas, TX
11.2017 - 06.2021
- Supervised the overall operation and quality control while ensuring customer satisfaction
- Managed and developed staff to achieve optimal performance by communicating job expectations, scheduling, counseling, enforcing policies and procedures, and performing appraisal reviews
- Maintained all inventory items kept multiple resources on hand if a shortage were to occur.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Ensured compliance with safety regulations and company policies.
Supervisor
Torchy’s Tacos
Dallas, TX
04.2015 - 11.2017
- Provided excellent customer service
- Built and maintained professional relationships with peers, management, and corporate employees
- Arranged side work assignments and oversee daily inventory items.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Developed marketing plans that helped increase sales revenue by 20%.
Shift Leader
Chick Fil A
Dallas, TX
06.2011 - 04.2015
- Monitored operations and reviewed records and metrics to understand company performance.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
TEXAS FOOD MANAGER CERTIFICATION -
LEARN2SERVE
05.2019
FOOD SAFETY MANAGEMENT PRINCIPLES -
360TRAINING
04.2019
Medical billing and coding -
Everest college
02.2005
High school diploma -
Parkview Baptist
01.2003
Skills
- Exceeded company standards for forecast sales and profit margins
- Increased daily sales
- Maintained average turnover rate
- Increased profitability
- Reduced food cost
- Quality Improvement
- Mentoring
- People Management
References
References available upon request.
Timeline
Associate Team Leader
Amazon
11.2023 - Current
Assistant Manager
Soul Bird Chkn Shack
06.2022 - 11.2023
Sous Chef
Tj's Seafood Market
07.2021 - 05.2022
Assistant Manager
Malibu Poke
11.2017 - 06.2021
Supervisor
Torchy’s Tacos
04.2015 - 11.2017
Shift Leader
Chick Fil A
06.2011 - 04.2015
TEXAS FOOD MANAGER CERTIFICATION -
LEARN2SERVE
FOOD SAFETY MANAGEMENT PRINCIPLES -
360TRAINING
Medical billing and coding -
Everest college
High school diploma -
Parkview Baptist
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